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1
As noted in "Thinking Ethically: A Framework for Moral Decision Making," selecting an approach for dealing with moral issues:
A)makes obvious the decision that must be reached.
B)tends to obfuscate the values issues involved.
C)provides a strategy for defending decisions.
D)helps identify ethical considerations.
2
According to "Thinking Ethically: A Framework for Moral Decision Making," the first step in analyzing moral issues is to:
A)determine what ethics are involved.
B)establish moral principles.
C)get the facts.
D)create a level playing field.
3
As presented in "Thinking Ethically: A Framework for Moral Decision Making," virtues are like habits—once they are acquired, they become characteristic of a person.
A)True
B)False
4
Issues that can put ethical pressures on businesses, as mentioned in "Business Ethics: Back to Basics," include all of the following except:
A)the globalization of business.
B)workforce diversification.
C)government regulation.
D)construction and furnishing of new facilities.
5
Adam Smith, as put forth in "Business Ethics: Back to Basics," argued that business and commerce only worked well if people took seriously their obligations and, in particular their sense of:
A)loyalty.
B)justice.
C)dignity.
D)order.
6
Although there may be a variety of standards for societal behavior, as maintained in "Business Ethics: Back to Basics," ethical behavior is above the context in which it occurs.
A)True
B)False
7
According to "Integrating Ethics into the Business Curriculum," the handbook of the university's program:
A)is designed to teach students to be ethical.
B)includes practical applications of ethics principles.
C)clearly delineates the consequences of unethical behavior by students.
D)was written by the staff of the Association to Advance Collegiate Schools of Business.
8
As reported in "Integrating Ethics into the Business Curriculum," among the tests recommended in the Building Ethical Leaders using an Integrated Ethics Framework are all of the following except:
A)legality test.
B)publicity test.
C)mom test.
D)profitability test.
9
As stated in "Integrating Ethics into the Business Curriculum," the Building Ethical Leaders using an Integrated Ethics Framework initiative is designed to replace disjointed ethical objectives of other campus programs.
A)True
B)False
10
As concluded in "Building an Ethical Framework," the lesson of today's corporate culture is that behaviors and their outcomes are determined by:
A)employees.
B)federal legislation.
C)company rules.
D)leadership.
11
According to "Building an Ethical Framework," an organization's board of directors and senior leadership can help establish an ethics initiative by providing a reasonable budget of all of the following, except:
A)time.
B)talent.
C)whimsy.
D)money.
12
As maintained in "Building an Ethical Framework," it is much less costly to prevent an ethical dilemma or scandal than to try to fix such a problem.
A)True
B)False
13
In discussing the concept of community interest, the author of "Moral Management Methodology/Mythology" contends that:
A)pure capitalism never occurs in the real world.
B)the greater the freedom to pursue self-interest, the better the outcome for the community.
C)free market capitalism inherently detracts from the good of the community.
D)the world does not recognize the advantages of democracy over self-control.
14
As noted in "Moral Management Methodology/Mythology," transactional analysis contends that:
A)repentance leads to closure.
B)the constant pursuit of personal improvement is the key to wholeness.
C)the good of the many outweighs the good of the one.
D)in order to respect themselves, people must accept anything that others assert.
15
As stated in "Moral Management Methodology/Mythology," at the bottom of the morality food chain is legality.
A)True
B)False
16
As asserted in "Create a Culture of Trust," Enron's espoused values of respect, integrity, communication, and excellence:
A)had once been the hallmark of the corporation.
B)could not survive corporate scandal.
C)nearly saved the company from disaster.
D)meant nothing.
17
As explained in "Create a Culture of Trust," the action point "share information" refers to the leader's need to share information with his or her:
A)employees.
B)fellow leaders.
C)supervisors.
D)clients.
18
According to "Create a Culture of Trust," the most successful companies are those driven by values.
A)True
B)False
19
As noted in "Building Trust: How the Best Leaders Do It," the trust transformation starts with:
A)re-evaluation of core business models.
B)building credibility at the personal level.
C)mutual evaluation of all stakeholders.
D)definition of terms.
20
As stated in "Building Trust: How the Best Leaders Do It," the best leaders frame trust in terms of:
A)economics.
B)fairness.
C)tradition.
D)necessity.
21
As reported in "Building Trust: How the Best Leaders Do It," the dividends of high trust cannot be quantified.
A)True
B)False
22
As put forth in "The Ethical Employee," one of the quickest ways to put your ethics into question is to participate in:
A)petty theft of office supplies.
B)casual personal internet use during work hours.
C)white lies designed to protect your boss from unwanted meetings or phone calls.
D)the company rumor mill.
23
As mentioned in "The Ethical Employee," the minimum that some employers do to institute an ethics policy is a:
A)well-versed, memorized, and shared mission statement.
B)company policy allowing employees to volunteer using work hours.
C)requirement that no laws be broken by employees.
D)series of questions during interviews designed to elicit information about a potential hire's ethics.
24
As noted in "The Ethical Employee," the increased interest in ethics among corporations has not been seen among volunteer organizations.
A)True
B)False
25
As stated in "Employers Are Stung with a Hefty Price When Employees Suffer an Identity Theft," the number one underlying source of identity fraud is theft of:
A)employer records.
B)credit card numbers.
C)Social Security numbers.
D)computer passwords.
26
As mentioned in "Employers Are Stung with a Hefty Price When Employees Suffer an Identity Theft," the California Civil Code requires security for personal information that includes an individual's Social Security number, driver's license number, California identification card number, account number, or credit or debit card number, in combination with the individual's:
A)street address.
B)net income for tax purposes.
C)automobile make, model, and license plate number.
D)first name or first initial and last name.
27
As noted in "Employers Are Stung with a Hefty Price When Employees Suffer an Identity Theft," the federal government requires all employers in the United States to shred or effectively destroy all documents and electronic files containing personal information derived from a consumer report before discarding them.
A)True
B)False
28
According to "For Office Romance, the Secret's Out," rules that are widely practiced regarding office romance include:
A)keep it a secret.
B)employers cannot prevent married people in the office from having extramarital affairs.
C)employees must behave professionally regardless of office romance.
D)employers cannot ask questions about romantic relationships.
29
As reported in "For Office Romance, the Secret's Out," baby boomers kept office romances secret because of fears of:
A)lawsuits.
B)publicity.
C)unwanted advice.
D)reprisals.
30
As stated in "For Office Romance, the Secret's Out," the office consistently ranks as the number one place to meet a mate.
A)True
B)False
31
As speculated in "Are You Too Family Friendly?", compared to their colleagues with spouses and/or children, single and childless workers have stronger needs in the workplace for:
A)career counseling.
B)challenging assignments.
C)privacy.
D)social inclusion.
32
As noted in "Are You Too Family Friendly?", AtMP director Nicky Grist says that one of the top complaints of many unmarried workers with partners is unequal access to:
A)telecommuting accommodations.
B)overtime opportunities.
C)interdepartmental promotions.
D)employer-sponsored health insurance.
33
As reported in "Are You Too Family Friendly?", in 2005, more than half of all households in the United States were headed by unmarried individuals.
A)True
B)False
34
As reported in "High Rates of Misconduct at All Levels of Government," studies on misconduct in government have found that:
A)rates of misconduct have declined.
B)a majority of federal workers report having observed no misconduct.
C)the majority of misconduct observed is not reported.
D)government has lower rates of misconduct than the private sector.
35
As noted in "High Rates of Misconduct at All Levels of Government," the primary reasons for not reporting misconduct are fear of retaliation and:
A)apathy.
B)feeling that nothing would be done about it.
C)bribery from those committing the misconduct.
D)lack of awareness of how to do so.
36
As stated in "High Rates of Misconduct at All Levels of Government," government agencies are subject to the provisions of the Sarbanes-Oxley Act.
A)True
B)False
37
As reported in "Under Pressure, Teachers Tamper with Test Scores," the staff at Normandy Crossing Elementary cheated by:
A)using ringer students as replacements to take tests.
B)giving students the tests to study in advance.
C)giving a study guide with questions copied from the test.
D)telling the students the answers during the tests.
38
As noted in "Under Pressure, Teachers Tamper with Test Scores," Gregory J. Cizek of the University of North Carolina contends that:
A)cheating has always been rampant among educators.
B)states have no incentive to pursue the cheating problem.
C)too much attention is paid to cheating.
D)cheating generally originates on the superintendent level.
39
As pointed out in "Under Pressure, Teachers Tamper with Test Scores," the phenomenon of teachers cheating is increasing as the stakes over standardized testing ratchet higher.
A)True
B)False
40
As related in "When You're Most Vulnerable to Fraud," Andi McNeal of the Association of Certified Fraud Examiners contends that small businesses are targets for internal fraud because they:
A)usually have fewer formal financial controls.
B)have fast cash flow.
C)concentrate on results rather than processes.
D)often employ family members.
41
As reported in "When You're Most Vulnerable to Fraud," problems that contributed to Ed Couvrette's situation included that:
A)he thought of himself as an administration expert.
B)the downturn in the economy distracted his attention.
C)he did not check references.
D)he let his guard down when he hired the chief operating officer.
42
As pointed out in "When You're Most Vulnerable to Fraud," the larger a company, the more likely that fraud is being perpetrated internally.
A)True
B)False
43
As explained in "More Men Make Harassment Claims," sexual-harassment experts contend that instances of men being victims of sexual harassment are underreported because:
A)men are unaware of what constitutes harassment.
B)men are rarely harassed.
C)stigma is associated with men who are sexually harassed.
D)there is retaliation against complainers.
44
According to "More Men Make Harassment Claims," the state in which the highest percentage of sexual-harassment claims were filed by men in 2009 was:
A)Wisconsin.
B)Utah.
C)Michigan.
D)Wyoming.
45
As pointed out in "More Men Make Harassment Claims," the recession has hit women harder than men.
A)True
B)False
46
As reported in "Older Workers: Running to the Courthouse?", the majority of older workers:
A)have practiced age discrimination.
B)have filed an age-discrimination suit.
C)are not aware of age discrimination.
D)consider age discrimination a fact of life.
47
As noted in "Older Workers: Running to the Courthouse?", the Equal Employment Opportunity Commission:
A)has unlimited leverage in discrimination cases.
B)cannot conciliate claims.
C)cannot issue financial awards to aggrieved parties.
D)can render judgments on the merits of cases.
48
As stated in "Older Workers: Running to the Courthouse?", high-powered executives trade in the right to sue when they are hired.
A)True
B)False
49
As noted in "Cost Reductions, Downsizing-Related Layoffs, and HR Practices," a firm's capacity to overcome a business downturn in the first stage will depend largely on:
A)identifying the best people to lay off.
B)immediately and resolutely modifying expenditures.
C)employee flexibility.
D)accurate predictions.
50
As reported in "Cost Reductions, Downsizing-Related Layoffs, and HR Practices," salary reductions:
A)do not prevent layoffs.
B)should be equal among all employees.
C)do not affect employee morale.
D)may cause top employees to go to competitors.
51
As stated in "Cost Reductions, Downsizing-Related Layoffs, and HR Practices," most of the employees that Texas Instruments loaned to vendors were involved in research and development.
A)True
B)False
52
As shown in "The Factory That Refused to Die," Norwalk Furniture was able to withstand foreign competition but saw its sales plunge after:
A)a six-month-long strike by employees.
B)the real estate market crashed.
C)the failure of several businesses in the company's supply line.
D)the death of the company's founder.
53
As told in "The Factory That Refused to Die," when Norwalk Furniture first closed its doors, it found an advocate in Sue Lesch, who was:
A)Norwalk's mayor.
B)an employee who had retired.
C)an Ohio state senator.
D)the president of the union to which most of Norwalk's employees belonged.
54
As revealed in "The Factory That Refused to Die," the owners of Norwalk Furniture balked when Comerica asked them to sign personal guarantees as collateral for loans.
A)True
B)False
55
As mentioned in "Protecting the Whistleblower," the fact that an employee's retaliation claim does not require proof of a tangible adverse job detriment was recently clarified by the:
A)Business Regulatory Reform Commission.
B)Supreme Court.
C)Department of Labor.
D)Fair Labor Standards Act.
56
As set forth in "Protecting the Whistleblower," it is advisable to focus on the concerned employee's allegation rather than the:
A)employee's motive.
B)alleged wrongdoer's defense.
C)potential retaliation.
D)company's reputation.
57
As cautioned in "Protecting the Whistleblower," merely opening or reading an electronic file, such as an email or a spreadsheet, alters the metadata of the file.
A)True
B)False
58
As noted in "Whistleblowers Get a Raise," new regulations that apply to whistleblowers:
A)cap their awards at $1 million.
B)entitle tipsters to as much as 30 percent of all the money the SEC collects.
C)award them stock in companies investigated, as well as cash.
D)offer them the opportunity to enter a witness-protection program.
59
As explained in "The Parable of the Sadhu," without leadership, an organization:
A)will have a clash of ethics.
B)will revert to anarchy.
C)may be unable to act on its values.
D)will not behave in an ethical fashion.
60
According to "The Parable of the Sadhu," the lesson of the sadhu is that in a complex corporate situation, the individual:
A)is insignificant.
B)needs the support of the group.
C)must be willing to act alone.
D)is more important than the group.
61
As discussed in "The Parable of the Sadhu," when quick decisions need to be made, corporate ethics are more often a constraint than they are a positive force.
A)True
B)False
62
According to "At Work, a Drug Dilemma," the legal situation that employers face regarding marijuana is that:
A)state law trumps federal law.
B)the Americans with Disabilities Act prohibits firing an employee for use of any legal substance.
C)different states have different laws regarding marijuana.
D)corporate policy must align with local regulations.
63
As stated in "At Work, a Drug Dilemma," at the heart of the pending lawsuit against Wal-Mart is an employee who:
A)bought marijuana with health savings-account funds.
B)was fired after failing a drug test.
C)wrecked a company vehicle while stoned.
D)used marijuana on the company property.
64
As pointed out in "At Work, a Drug Dilemma," the Obama Administration encourages federal prosecutors to bring criminal charges against marijuana users regardless of their state laws.
A)True
B)False
65
As described in "His Most Trusted Employee Was a Thief," suggestions about how the employer should handle Jane's embezzlement included all of the following except:
A)fire Jane.
B)treat the theft as a loan to be repaid.
C)keep her on staff with a raise, so she would not be tempted again.
D)forgive the money, out of respect for her difficult financial situation.
66
In "Trust in the Marketplace," total trust is defined as the belief that a company and its people:
A)will always practice the Golden Rule.
B)will never take opportunistic advantage of customer vulnerabilities.
C)would be proud if their marketing practices were made public.
D)is value-oriented, not just market-driven.
67
An investigation discussed in "Trust in the Marketplace" revealed that, in an ethical breach of trust, many unsuspecting consumers had hidden charges tacked on when purchasing a new:
A)car.
B)mortgage.
C)personal computer.
D)life insurance policy.
68
As reported in "Trust in the Marketplace," Chrysler moved promptly to notify its customers of the problem when it was discovered that a safety latch on its minivan was inadequate.
A)True
B)False
69
According to "Privacy and the Internet: Lives of Others," Peter Schaar, Germany's federal commissioner for data protection, contends that Google:
A)has no adequate privacy filters.
B)does not know where the data it collects winds up.
C)has inadvertently compromised privacy.
D)disobeyed normal rules in the development and use of software.
70
As reported in "Privacy and the Internet: Lives of Others," Facebook argues that the change in default settings on privacy controls was:
A)necessary to assure national security.
B)a reflection of a shift toward openness in society.
C)mandated by federal law.
D)aimed to attract more users.
71
As pointed out in "Privacy and the Internet: Lives of Others," leaders of Facebook are in no way concerned about complaints regarding their privacy policies.
A)True
B)False
72
As disclosed in "The New E-spionage Threat," the top U.S. military brass summoned the chief executives (or their representatives) from the 20 largest defense contractors to the Pentagon in 2007 for:
A)a surprise inquiry.
B)a threat briefing.
C)an investigative hearing.
D)contract reviews.
73
As reported in "The New E-spionage Threat," BusinessWeek learned in 2008 that the U.S. government, in an effort to detect, track, and disarm intrusions on its most critical networks, had launched a classified operation called:
A)Byzantine Foothold.
B)Solar Sunrise.
C)Titan Rain.
D)Moonlight Maze.
74
As expressed in "The New E-spionage Threat," like the Eisenhower Project to deter nuclear war, Project Solarium aims to prevent a cyber war.
A)True
B)False
75
As stated in "Emerging Lessons," when dealing with low-literacy shoppers, store personnel should:
A)accompany shoppers around the store.
B)be sensitive to shoppers' needs.
C)be flexible about pricing.
D)avoid offering individualized attention.
76
In "Emerging Lessons," the author's research on low-literacy consumers has found that they:
A)approach purchasing decisions differently than other consumers.
B)enjoy shopping in new venues.
C)have comparable math skills to other consumers.
D)process marketing decisions the same way as other consumers.
77
As pointed out in "Emerging Lessons," low-literacy consumers tend to have trouble with abstract thinking.
A)True
B)False
78
As stated in "Honest Innovation," innovation teams are willing to push ideas forward because:
A)they are held accountable.
B)achievement bears greater fruit than activity.
C)they often function in a laissez-faire atmosphere.
D)intentions are more important than results.
79
In discussing the launch of the Apple Newton, the author of "Honest Innovation" points out that:
A)it was at the urging of Apple loyalists.
B)CEO John Scully was opposed to the launch.
C)the Apple board was aware of the problems.
D)there were many documented problems with the product.
80
As noted in "Honest Innovation," Pontiac research before the launch verified that the Aztec was an ugly car.
A)True
B)False
81
As suggested in "Serving Unfair Customers," to answer the question "When does a customer's bad judgment (or, when do bad manners) cross the line to unfairness?," it is particularly useful to consider three concepts, including all of the following, except:
A)the severity of the harm the customer causes.
B)the frequency of the customer's problematic behavior.
C)intentionality.
D)potential retaliation.
82
As reported in "Serving Unfair Customers," research shows that customer injustice contributes to employee stress and turnover when it is allowed to increase the employee's effort in what is termed:
A)performance equilibrium.
B)the employer expectation factor.
C)ethical compromise.
D)emotional labor.
83
As stated in "Serving Unfair Customers," blamers are those who bring misery primarily to customer-contact employees, but with verbal abusers, "the company is always wrong."
A)True
B)False
84
As presented in "Swagland," the new "swag culture" of journalism is concerning to many ethicists because it:
A)hurts smaller companies that cannot afford to give expensive gifts.
B)blurs the line between editorial and advertising.
C)does not guarantee favorable articles about the products given as gifts.
D)results in an increased but unwarranted public trust of the media.
85
As stated in "Swagland," the ideal solution for the ethical problems inherent in the "swag culture" is for media to:
A)refuse to accept work from freelancers, who tend to be unethical.
B)ignore or downplay any conflicts of interest that arise.
C)disclose their policies with regard to accepting gifts.
D)create a written ethics code for staff to follow.
86
As claimed in "Swagland," a major ethical problem with the "swag culture" of journalism is that consumers are not aware of it and believe that the product reviews they read are objective.
A)True
B)False
87
According to "Creating an Ethical Culture," the majority of perpetrators in corporate criminal behavior are:
A)seasoned white-collar criminals who are skilled at defrauding corporations.
B)small-time thieves who find themselves in easy-money situations too tempting to ignore.
C)good people who are pressured by higher-ups or corporate expectations to break the law.
D)low-level employees who are not smart enough to understand that their actions are illegal.
88
As claimed in "Creating an Ethical Culture," in order to prevent criminal activity in the workplace, a corporation must focus on creating:
A)a written code of ethics.
B)steps for employees to report misconduct.
C)antifraud screening tools to evaluate new hires.
D)a workplace culture of ethics and honesty.
89
As noted in "Creating an Ethical Culture," Enron did not have a written code of ethics or any formal compliance programs in place during the time that the company was engaged in criminal activities.
A)True
B)False
90
As profiled in "Outside-the-Box Ethics," the company used by the author to illustrate how to create and sustain an ethical culture is:
A)Intel.
B)Microsoft.
C)Cisco.
D)Verizon.
91
As described in "Outside-the-Box Ethics," the animated ethics training that featured action-packed visuals and witty songs to illustrate its points was a parody of the popular television show:
A)Lost.
B)American Idol.
C)Glee.
D)South Park.
92
As mentioned in "Outside-the-Box Ethics," the list of 100 Best Corporate Citizens is published annually by Forbes magazine.
A)True
B)False
93
The person who most readily came to mind as a business person who consistently places integrity even over ability in making hiring decisions, as explained in "Hiring Character," was:
A)Warren Buffett.
B)Bill Gates.
C)Jack Welch.
D)Sam Walton.
94
The collection of managers who work for Berkshire Hathaway, as maintained in "Hiring Character," are unusual in a number of ways, including that they:
A)are often self-educated.
B)work for lower salaries than most other executives.
C)are likely to be independently wealthy.
D)were trained in areas apart from those with which they are now involved.
95
Warren Buffett, as noted in "Hiring Character," did not display any aptitude for business or money until well into middle age.
A)True
B)False
96
As stated in "The Business Case for Diversity," having a diverse workforce is not merely a human resources initiative, it is also:
A)the law.
B)a competitive advantage.
C)necessary.
D)the right thing to do.
97
As reported in "The Business Case for Diversity," Advanced Technology Services Inc. is unusual in that the company considers as a separate culture employees who are:
A)lawyers or paralegals.
B)bisexual or transgender.
C)former high school or college athletes.
D)members or former members of the military.
98
One of the companies profiled in "The Business Case for Diversity" is Textron, a technology company that owns Texas Instruments and Electronic Data Systems.
A)True
B)False
99
According to "Managing Part-Time Workers," in dealing with part-time workers, the author suggests that they should not be:
A)eligible for promotion.
B)provided with paid training.
C)overlooked when social events occur.
D)integrated into full-time work teams.
100
As stated in "Managing Part-Time Workers," the demand for people to work part-time:
A)is decreasing.
B)decreases when people retire.
C)stays constant.
D)is increasing dramatically.
101
As noted in "Managing Part-Time Workers," it is unfair to expect the same commitment from part-time workers as full-time workers.
A)True
B)False
102
As claimed in "Strategic Organizational Diversity," the major problem encountered in pursuing diversity in an organization is the:
A)difficulty in finding diverse, yet qualified, workers.
B)lack of agreement on a definition of diversity.
C)lack of investment in the concept of diversity by corporate management.
D)difficulty in directing a diverse population toward one goal.
103
According to "Strategic Organizational Diversity," an organization's quest for diversity should be guided by the organization's:
A)commitment to social responsibility.
B)desire to be a good corporate citizen.
C)drive to comply with the law.
D)specific goals and needs.
104
As noted in "Strategic Organizational Diversity," creating diversity within an organization should be seen as an end in itself.
A)True
B)False
105
As reported in "When Generations Collide," in comparing Generation X to the Baby Boomers, the author contends that Generation X people are more interested in:
A)loyalty to the institution.
B)working long hours.
C)autonomy.
D)selflessness.
106
As noted in "When Generations Collide," in discussing her generation, 24-year-old Lillian Selby says that its members:
A)are very task-focused.
B)are not easily distracted.
C)are repulsed by bright colors.
D)have the attention span of a gnat.
107
According to "When Generations Collide," a higher percentage of the members of the older generation consider themselves ethical than the younger generation's members.
A)True
B)False
108
According to "This Time It's Personal," in term of effect on visitors, the most important positive effect comes from:
A)attractive decor.
B)an extremely tidy desk.
C)an extremely untidy desk.
D)an intermediate level of tidiness.
109
In discussing information overload, the author of "This Time It's Personal" notes that it:
A)can lead to tunnel vision.
B)does not affect part-time workers.
C)increases workplace banter.
D)increases the desire for arousal.
110
As stated in "This Time It's Personal," the way employees see themselves has no bearing on the way they see their work environment.
A)True
B)False
111
As reported in "Multiple Choice," Ruth Bethea of Met Life advises that:
A)standardized benefits save money.
B)bottom line trumps talent maintenance.
C)think globally and act locally.
D)consider healthcare needs as common everywhere.
112
As noted in "Multiple Choice," countries considered part of the second layer of emerging markets include:
A)Brazil.
B)Russia.
C)India.
D)Bangladesh.
113
As pointed out in "Multiple Choice," the life expectancy among Russian males is increasing.
A)True
B)False







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