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HINT

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1		Why did Andrea write the email to Kathy?
			A)	to ask how the appointment went
			B)	to send Kathy some information
			C)	to apologize for her mistake
			D)	to ask for help on a project
2		How does Andrea feel about her mistake?
			A)	sad
			B)	embarrassed
			C)	angry
			D)	proud
3		How does Kathy feel about Andrea's mistake?
			A)	She is angry.
			B)	She is disappointed.
			C)	She is forgiving.
			D)	She is impressed.
4		What mistake did Kathy make when she first started working at the company?
			A)	She held a meeting with the wrong employees.
			B)	She wrote a letter to a man and addressed it to a woman.
			C)	She wrote an email to the wrong client.
			D)	She lost her notes about an assignment she had to do.
5		How does Kathy feel about Andrea's work as her executive assistant?
			A)	She is pleased.
			B)	She is upset.
			C)	She is unconcerned.
			D)	She is worried.