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Chapter 14 Quiz 4
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1
According to Shetty (1993) formal benchmarking may involve five steps of:<BR><BR> Identifying the functions or activities to be benchmarked, and performance measures. Selecting benchmark partners. Data collection and analysis. Establishing performance goals. Measuring performance gaps.
A)True
B)False
2
Over the past decade many companies have broadened their performance measurement systems, to include both financial and non-financial measures. One problem with conventional financial performance measures is that they emphasise only one perspective of performance:
A)True
B)False
3
Lead indicators monitor progress towards objectives. While these measures provide important information for managers about outcomes of decisions and operations, they may be difficult to manage directly:
A)True
B)False
4
The number of good units completed is an example of a lead indicator for the internal business processes perspective of the balanced scorecard:
A)True
B)False
5
A Du Pont chart identifies linkages between key performance drivers, key performance indicators and financial performance measures:
A)True
B)False
6
Total factor productivity measures the ratio of outputs produced per unit of input:
A)True
B)False
7
Benchmarking involves comparing the products, functions and activities of an organisation against internal business processes in order to identify areas for improvement:
A)True
B)False





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