HelpFeedback
Subburaj Ramasamy
Information Center
Preface
Acknowledgements
Salient Features
Table of Contents
About the Author
Request to Buy the Book
Queries & Feedback
Join our Panel of Revi...
McGraw-Hill Education ...
MHE India E-Learning
Publish With Us


Student Edition
Instructor Edition
TOTAL QUALITY MANAGEMENT

Subburaj Ramasamy

ISBN: 0070223971
Copyright year: 2007

Table of Contents



Section I—TQM Perspective

1. TQM Evolution

2. Quality Costs

3. Leadership

4. TQM Implementation

Section II—TQM Principles & Strategies

5. Customer Satisfaction

6. Employee Involvement

7. Process Approach

8. Continuous Process Improvement

9. Supplier Partnership

10. Performance Measures

Section III—Statistical Process Control

11. The Seven Quality Control Tools and Introduction to Statistics

12. Control Charts for Improving Process Capability

13. Six Sigma

14. Seven New Management Tools

Section IV—TQM Tools

15. Business Process Benchmarking (BPB)

16. Quality Function Deployment (QFD)

17. Taguchi’s Robust Design

18. Total Productive Maintenance

19. Failure Mode and Effects Analysis (FMEA)

Section V—Quality Systems

20. Quality System—ISO 9000 Standard

21. Environmental Management System (EMS)—14001

22. Quality Awards

Index

Click here to download the detailed Table of Contents

Detailed_Table_of_Contents.pdf (49.0K)

<a onClick="window.open('/olcweb/cgi/pluginpop.cgi?it=gif::::/sites/dl/free/0070223971/41597/getacro.gif','popWin', 'width=138,height=101,resizable,scrollbars');" href="#"><img valign="absmiddle" height="16" width="16" border="0" src="/olcweb/styles/shared/linkicons/image.gif"> (1.0K)</a> The file above is a PDF (Portable Document Format) document. You will need either Adobe Acrobat or its Reader to view it. The Adobe Acrobat Reader may be downloaded from the Adobe web site for free.

Small Cover

To obtain a lecturer login to the Online Learning Centres, ask your local sales representative. If you're a lecturer thinking about adopting this textbook, request a complimentary copy for review.