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TOTAL QUALITY MANAGEMENT
Subburaj Ramasamy
ISBN: 0070223971Copyright year: 2007
Table of Contents Section I—TQM Perspective
1. TQM Evolution
2. Quality Costs
3. Leadership
4. TQM Implementation Section II—TQM Principles & Strategies
5. Customer Satisfaction
6. Employee Involvement
7. Process Approach
8. Continuous Process Improvement
9. Supplier Partnership
10. Performance Measures Section III—Statistical Process Control
11. The Seven Quality Control Tools and Introduction to Statistics
12. Control Charts for Improving Process Capability
13. Six Sigma
14. Seven New Management Tools Section IV—TQM Tools
15. Business Process Benchmarking (BPB)
16. Quality Function Deployment (QFD)
17. Taguchi’s Robust Design
18. Total Productive Maintenance
19. Failure Mode and Effects Analysis (FMEA) Section V—Quality Systems
20. Quality System—ISO 9000 Standard
21. Environmental Management System (EMS)—14001
22. Quality Awards
Index
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