Paige Baltzan
Paige Baltzan teaches in the Department of Information Technology and Electronic Commerce at the Daniels College of Business at the University of Denver. She holds a B.S.B.A. specialising in Accounting/MIS from Bowling Green State University and an M.B.A. specialising in MIS from the University of Denver. Paige also teaches online at Strayer University. She is a coauthor of several books including Business Driven Technology, Essentials of Business Driven Information Systems, I-Series, and a contributor to Management Information Systems for the Information Age.

Before joining the Daniels College faculty in 1999, Paige spent several years working for a large telecommunications company and an international consulting firm where she participated in client engagements in the United States as well as South America and Europe. Paige lives in Lakewood, Colorado, with her husband, Tony and daughters Hannah and Sophie.

Amy Phillips
Amy Phillips teaches in the Department of Information Technology and Electronic Commerce in the Daniels College of Business at the University of Denver. Amy’s main teaching and research areas involve Internet and mobile technologies. With her MCT certifi cation, Amy works with developing training material for Microsoft’s Web Services platform, .NET. Amy has been teaching for 25 years and has coauthored several textbooks, including Business Driven Technology, Essentials of Business Driven Information Systems, Management Information Systems for the Information Age 6e, Internet Explorer 6.0, and PowerPoint 2003.

Kathy Lynch
Associate Professor Kathy Lynch obtained her PhD in 2005 from Monash University, and is a cross-disciplinary academic—information technology and education. She joined the University of the Sunshine Coast (USC) in 2007 as a researcher in the Teaching and Research Services unit.

Kathy has been a founding member of the following Monash groups, (for which she remains an associate researcher); the Centre for Educational Multimedia; the Centre for Organisational and Social Informatics, and the Information Systems Development Research Group. Additionally, she is an honorary research associate in the Faculty of IT at the University of Technology Sydney, and in the Faculty of Computing and IT at Makerere University (Uganda).

Kathy was the editor-in-chief of the Interdisciplinary Journal of Information, Knowledge and Management (Volumes 2 and 3), is the managing editor (ICT for Sustainable Development) of the International Journal of Computing and ICT Research and is a reviewer for numerous journals and conference. She was the co-track-chair IS Education/Pedagogy at ACIS 2007 and 2009, Kathy has published and presented at conferences extensively, and has been the recipient of national competitive grants, university grants, and private industry funding.

Peter Blakey (case coordinator)
Dr Peter Blakey is a Senior Lecturer at Massey University, New Zealand wherehe teaches in the Department of Management and International Business. Peter completed his undergraduate and Masters degrees in South Africa, before receiving his PhD in Information Systems through Massey University in 2009. His research utilised a design research approach to improving the data modeling performance of novice end users.

Peter has authored many local and international conference and journal papers alongside his teaching responsibilities; and is particularly interested in design research in Information Systems and the improvement of end user training. Peter is an Associate Editor of the Journal of Organisational and End User Computing. Before joining Massey University in 1989, Peter worked for 20 years in the fi eld of information systems in England, Canada and South Africa in a variety of organisations including banks in South Africa and Canada, a large life assurance company and as a consultant for a gas utility company in England.