PART 1:

Management Principles

CHAPTER 1: Foundations of Management

PART 2:

Management of Self

CHAPTER 2: Managerial Communication and Interpersonal Skills

CHAPTER 3: Managing Personal Work Priorities and Professional Development

PART 3:

Management of People

CHAPTER 4: Manage Effective Workplace Relationships

CHAPTER 5: Manage Diversity in the Workforce

CHAPTER 6: Assign Duties and Appraise Performance

CHAPTER 7: Manage for Team Effectiveness

PART 4:

Management of Operations

CHAPTER 8: Develop, Manage and Implement Operational Plans

CHAPTER 9: Manage and Monitor Customer Service Against Standards

CHAPTER 10: Manage Change

CHAPTER 11: Manage Quality and Continual Improvement

CHAPTER 12: Problem Solving and Decision Making

PART 5:

Management of the Organisation

CHAPTER 13: The Power of Leadership

CHAPTER 14: The Significance of Strategic Management

CHAPTER 15: Human Resource Management

CHAPTER 16: Staff Recruitment, Selection, Induction and Termination

CHAPTER 17: Manage and Promote a Safe and Healthy Workplace

CHAPTER 18: Manage Knowledge and Team Development in a Learning Organisation

PART 6:

Management in the International Setting

CHAPTER 19: Management in a Globalised Economy