Learning Objectives

[1] Describe the perceptual process model of communication.

[2] Demonstrate your familiarity with four antecedents of communication distortion between managers and employees.

[3] Contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness.

[4] Discuss the primary sources of nonverbal communication and 10 keys to effective listening.

[5] Explain the information technology of Internet/intranet/extranet, e-mail, videoconferencing, and collaborative computing, and explain the related use of telecommuting.

[6] Describe the process, personal, physical, and semantic barriers to effective communication.