| Improving Performance with Feedback, Rewards, and Positive Reinforcement
[1] Specify the two basic functions of feedback and three sources of
feedback. | | | | [2] Define upward feedback and 360-degree feedback, and summarize the
general tips for giving good feedback. | | | | [3] Briefly explain the four different organizational reward norms. | | | | [4] Summarize the research lessons about pay for performance, and explain
why rewards often fail to motivate employees. | | | | [5] State Thorndike’s “law of effect” and explain Skinner’s distinction
between respondent and operant behavior. | | | | [6] Demonstrate your knowledge of positive reinforcement, negative reinforcement, punishment, and extinction, and explain behavior shaping. |
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