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Improving Performance with Feedback, Rewards, and Positive Reinforcement





[1] Specify the two basic functions of feedback and three sources of feedback.

[2] Define upward feedback and 360-degree feedback, and summarize the general tips for giving good feedback.

[3] Briefly explain the four different organizational reward norms.

[4] Summarize the research lessons about pay for performance, and explain why rewards often fail to motivate employees.

[5] State Thorndike’s “law of effect” and explain Skinner’s distinction between respondent and operant behavior.

[6] Demonstrate your knowledge of positive reinforcement, negative reinforcement, punishment, and extinction, and explain behavior shaping.







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