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Multiple Choice Quiz
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1

All of the following are sources of feedback except __________.
A)others
B)strangers
C)task
D)self
2

Nontraditional feedback is growing in popularity because:
A)Traditional performance appraisal systems have created widespread dissatisfaction.
B)Co-workers and lower-level employees are said to know more about a manager's strengths and limitations than the boss.
C)Multiple-rater systems are said to make feedback more valid than single source feedback.
D)All of the above.
3

All of the following are reasons why feedback often fails except:
A)Feedback is channeled only to key result areas.
B)Those receiving the feedback see it as irrelevant to their work.
C)Feedback information is provided too late to do any good.
D)Employees complain about wasting too much time collecting feedback data.
4

Feedback can fail to motivate if:
A)There is not enough emphasis on monetary rewards.
B)Rewards lack an "appreciation effect."
C)Those receiving extensive benefits do not feel entitled to them.
D)None of the above.
5

Which of the following is not one of the criteria for the distribution of rewards?
A)performance - results
B)performance - actions and behaviors
C)performance - needs and wants
D)nonperformance - considerations
6

Monetary incentives tied to one's results or accomplishments iscalled ________.
A)positive reinforcement.
B)punishment.
C)pay for performance.
D)work incentive
7

Skinner's work is known as _________.
A)behaviorism.
B)conditioning.
C)operant behavior.
D)respondent behavior.
8

What type of reinforcement schedule is administered when a varying or random number of responses must be emitted before reinforcement occurs?
A)fixed ratio
B)fixed interval
C)variable interval
D)variable ratio
9

______ is the process of reinforcing closer and closer approximations to a target behavior.
A)Positive reinforcement
B)Shaping
C)Continuous reinforcement
D)Variable reinforcement
10

Which of the following statements are effective ways to shape job behavior?
A)Give individuals feedback on their job performance.
B)Reinforce performance as quickly as possible.
C)Make all rewards contingent on performance.
D)all of the above.





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