| Part I How Brands are Built |
| Chapter 1 Using Advertising and Promotion to Build Brands |
| Chapter 2 IMC Partners and Industry Organization |
| Chapter 3 Brands and Stakeholder Relationships |
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| Part II Basic MC Strategies for Building Brands |
| Chapter 4 How Brand Communication Works |
| Chapter 5 Consumer Response |
| Chapter 6 IMC Planning |
| Chapter 7 Segmenting and Targeting |
| Chapter 8 Data-Driven Communication |
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| Part III Creating, Sending, and Receiving Brand Message |
| Chapter 9 Creative Messge Strategies |
| Chapter 10 Message Execution |
| Chapter 11 Media Characteristics |
| Chapter 12 The Internet and Interactivity |
| Chapter 13 Advertising and IMC Media Planning |
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| Part IV The Marketing Communication Functions |
| Chapter 14 Consumer Sales Promotion and Packaging |
| Chapter 15 Channel Marketing and Trade Promotion and Co-Marketing |
| Chapter 16 Personal Selling |
| Chapter 17 Public Relations and Brand Publicity |
| Chapter 18 Direct Marketing: The Dialogue Builder |
| Chapter 19 Experiential Contact: Events, Sponsorships, and Customer Service |
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| Part V The Big Picture |
| Chapter 20 Social, Ethical, and Legal Issues |
| Chapter 21 International Marketing Communication |
| Chapter 22 Measurement, Evaluation and Effectiveness |