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Mixed Quiz
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1

Strategic control is concerned with tracking a strategy after it is implemented.
A)True.
B)False.
2

Policy control is one of the four basic types of strategic control.
A)True.
B)False.
3

Strategic surveillance is designed to monitor a broad range of events inside and outside the firm that are likely to affect the course of its strategy.
A)True.
B)False.
4

Six-Sigma is the same as TQM.
A)True.
B)False.
5

The ISO 9001 standard focuses on achieving customer satisfaction through continuous measurement, documentation, assessment, and adjustment.
A)True.
B)False.
6

________ is the thorough, and often rapid, reconsideration of the firm's strategy because of a sudden, unexpected event.
A)Premise control
B)Special alert control
C)Strategic surveillance
D)Implementation control
7

Which type of strategic control is designed to monitor a broad range of events inside and outside the firm that are likely to affect the course of its strategy?
A)Premise control
B)Special alert control
C)Strategic surveillance
D)Implementation control
8

An outside firm's sudden acquisition of a leading competitor is an example of
A)formal control
B)special alert control
C)implementation control
D)premise control
9

Milestone review is a type of
A)premise control
B)special alert control
C)strategic surveillance
D)implementation control
10

Premise control is designed to check systematically and continuously whether the _____ on which the strategy is based are still valid.
A)finances
B)goals
C)premises
D)objectives
11

Which of the following is NOT a step in operational control systems?
A)Set standards of performance
B)Measure past performance
C)Identify deviations from standards set
D)Initiate corrective action
12

TQM is viewed as virtually a new organizational _________ and way of thinking.
A)system
B)culture
C)method
D)form
13

Which of the following quality imperatives is referred to as the "new TQM?"
A)Six-Sigma
B)ISO 9001
C)Balanced Scorecard
D)None of the above
14

Which of the following is NOT a focus area of the ISO 9001 approach?
A)Marketing responsibility
B)Resource management
C)Product realization
D)Measurement, analysis, and improvement
15

Which of the following is a criticism targeted at ISO 9001?
A)ISO 9001 is a European standard and cannot be applicable to American firms
B)Implementing ISO 9001 is mandatory if you plan to do business in Europe
C)ISO 9001 is all about paperwork
D)All of the above
16

The balanced scorecard is a new approach to
A)strategy formulation
B)strategy implementation
C)strategic control
D)none of the above
17

"How well are we continuously improving and creating value" is the question asked by which perspective in the balanced scorecard?
A)The learning and growth perspective
B)The business process perspective
C)The customer perspective
D)The financial perspective
18

Measurement of productivity would be a part of the ________ perspective in the balanced scorecard.
A)learning and growth
B)business process
C)customer
D)financial
19

The balanced scorecard was viewed as a ________ system.
A)marketing
B)measurement
C)management
D)strategic
20

Measurement of technological leadership is a part of the ______ perspective in the balanced scorecard.
A)learning and growth
B)business process
C)customer
D)financial





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