MODULE ONE BUSINESS IMPACTS
Chapter 1 IT and Strategy
Chapter 2 IT and Organization
Chapter 3 Extending the Enterprise
Chapter 4 Making the Case for IT

Case 1-1: Charles Schwab in 2002
Case 1-2: Learning from LeapFrog
Case 1-3: Wyndham International: Fostering High-Touch with High-Tech
Case 1-4: Global Healthcare Exchange
Case 1-5: IT Doesn’t Matter

MODULE TWO MANAGING NETWORKED INFRASTRUCTURE AND OPERATIONS
Chapter 5 Understanding Internetworking Infrastructure
Chapter 6 Assuring Reliable and Secure IT Services
Chapter 7 Managing Diverse IT Infrastructures

Case 2-1: CareGroup
Case 2-2: The iPremier Company (A): Denial of Service Attack
Case 2-3: Ford Motor Company: Supply Chain Strategy
Case 2-4: The Power of Virtual Integration: An Interview with Dell Computer’s Michael Dell
Case 2-5: Postgirot Bank and Provment AB: Managing the Cost of IT Operations

MODULE THREE LEADERSHIP ISSUES
Chapter 8 Organizing and Leading the IT Functions Organizational Issues in the Control of IT Activities
Chapter 9 Managing IT Outsourcing
Chapter 10 A Portfolio Approach to Managing IT Projects

Case 3-1: Cathay Pacific: Doing More with Less
Case 3-2: Royal Caribbean Cruises Ltd.
Case 3-3: Rakuten
Case 3-4: Telecomunicacoes de São Paulo SA (Telesp)
Case 3-5: Outsourcing IT: The Global Landscape in 2004

CONCLUSION
The Challenges of Managing in a Network Economy Revisited

Case C-1: UCB
Case C-2: Enabling Business Strategy with IT at the World Bank