| Section 1 | Assessing the Marketplace |
| Chapter 1 | Overview of Marketing |
| Chapter 2 | Developing Marketing Strategies |
| Chapter 3 | Marketing Ethics |
| Chapter 4 | Analyzing the Marketing Environment |
| Section 2 | Understanding the Marketplace |
| Chapter 5 | Consumer Behavior |
| Chapter 6 | Business-to-Business Marketing |
| Chapter 7 | Global Marketing |
| Section 3 | Targeting the Marketplace |
| Chapter 8 | Segmenting, Targeting, and Positioning |
| Chapter 9 | Marketing Research and Information Systems |
| Section 4 | Value Creation |
| Chapter 10 | Product, Branding and Packaging Decisions |
| Chapter 11 | Developing New Products |
| Chapter 12 | Services: The Intangible Product |
| Section 5 | Value Capture |
| Chapter 13 | Pricing Concepts for Establishing Value |
| Chapter 14 | Strategic Pricing Methods |
| Section 6 | Value Delivery: Designing the Channel and Supply Chain |
| Chapter 15 | Supply Chain Management |
| Chapter 16 | Retailing |
| Section 7 | Value Communication |
| Chapter 17 | Integrated Marketing Communications |
| Chapter 18 | Advertising and Sales Promotions |
| Chapter 19 | Personal Selling and Sales Management |