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| 1 | |
The field of organizational behaviour encompasses: |
| | A) | how people interact at social functions. |
| | B) | what people think, feel, and do in and around organizations. |
| | C) | how component parts of machines work. |
| | D) | why humans should be replaced by robotics. |
| | E) | how organizations act with each other. |
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| 2 | |
Organizations are best described as: |
| | A) | groups of buildings in which people are paid from the same budget. |
| | B) | groups of people who work interdependently toward some purpose. |
| | C) | closed systems that operate without consideration of space, time, or people. |
| | D) | any entity that can exist without the need to acquire knowledge. |
| | E) | physical structures with observable capital equipment. |
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| 3 | |
An important reason for studying organizational behaviour is to: |
| | A) | understand and predict behaviour. |
| | B) | influence behaviour. |
| | C) | enhance organizational results. |
| | D) | All of the above. |
| | E) | Only 'a' and 'b'. |
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| 4 | |
Organizational behaviour concepts should be studied by: |
| | A) | Marketing students. |
| | B) | Computer science students. |
| | C) | CEOs of companies. |
| | D) | Human Resource Managers. |
| | E) | everyone in the workforce. |
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| 5 | |
According to the text, which of these is NOT an organizational behaviour trend? |
| | A) | Globalization |
| | B) | Increasing command-and-control management |
| | C) | Workforce diversity |
| | D) | Evolving employment relationships |
| | E) | Virtual work |
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| 6 | |
When an organization extends its activities to other parts of the world, it is engaging in: |
| | A) | securitization. |
| | B) | globalization. |
| | C) | domestic operations. |
| | D) | privatization. |
| | E) | unionization. |
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| 7 | |
All of the following are “primary” dimensions of workforce diversity, EXCEPT: |
| | A) | gender. |
| | B) | sexual orientation. |
| | C) | education. |
| | D) | race. |
| | E) | mental/physical qualities. |
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| 8 | |
Which of the following is a "secondary" dimension of diversity? |
| | A) | Age |
| | B) | Ethnicity |
| | C) | Gender |
| | D) | Income |
| | E) | All of the above |
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| 9 | |
What was the top indicator of achieving career success, as identified by 1000 Canadians in a recent survey? |
| | A) | Work/life balance |
| | B) | Salary level |
| | C) | Level of responsibility |
| | D) | Challenging job |
| | E) | Loyalty of people reporting to them |
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| 10 | |
The evolving employment relationship in which people are expected to continually develop their skills to remain employed is: |
| | A) | virtual teams. |
| | B) | social responsibility. |
| | C) | employability. |
| | D) | globalization. |
| | E) | knowledge management. |
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| 11 | |
Any job in which the individual does not have an explicit or implicit contract for long-term employment or in which minimum hours of work can vary in a non-systematic way is called: |
| | A) | outsourcing. |
| | B) | telecommuting. |
| | C) | grafting. |
| | D) | a network structure. |
| | E) | contingent work. |
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| 12 | |
Which of the following is NOT a conceptual anchor in organizational behaviour? |
| | A) | Employability anchor |
| | B) | Multidisciplinary anchor |
| | C) | Open systems anchor |
| | D) | Multiple levels of analysis anchor |
| | E) | Contingency anchor |
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| 13 | |
Teams whose members operate across space, time, and organizational boundaries and are linked through information technologies to achieve organizational tasks are referred to as: |
| | A) | network organization teams. |
| | B) | virtual teams. |
| | C) | open systems. |
| | D) | independent teams. |
| | E) | knowledge management teams. |
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| 14 | |
An organization’s moral obligation toward all of its stakeholders is referred to as: |
| | A) | ethics. |
| | B) | values. |
| | C) | work/life balance. |
| | D) | corporate social responsibility. |
| | E) | All of the above. |
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| 15 | |
The anchor of organizational behaviour based on researchers’ belief in the value of studying organizations through the use of scientific and qualitative methods is the: |
| | A) | multidisciplinary anchor. |
| | B) | systematic research anchor. |
| | C) | contingency anchor. |
| | D) | closed systems anchor. |
| | E) | open systems anchor. |
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| 16 | |
Which of these phrases best reflects the contingency approach? |
| | A) | "Face time" |
| | B) | "Open system" |
| | C) | "The right thing to do" |
| | D) | "Evolving employment relationships" |
| | E) | "It depends" |
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| 17 | |
Organizational events are usually studied from which of these three levels of analysis? |
| | A) | Team, global, and organizational |
| | B) | Contingency, universal, and systematic |
| | C) | Acquisition, sharing, and use |
| | D) | Team, individual, and organizational |
| | E) | Virtual, real, and hypothetical |
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| 18 | |
OB scholars tend to view organizations as: |
| | A) | open systems. |
| | B) | closed systems. |
| | C) | impermeable solid systems. |
| | D) | non-systems. |
| | E) | Subsystems. |
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| 19 | |
Which anchor of organizational behaviour is reflected in the following statement? “A company is a living organism.” |
| | A) | Multidisciplinary anchor |
| | B) | Systematic research anchor |
| | C) | Contingency anchor |
| | D) | Closed systems anchor |
| | E) | Open systems anchor |
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| 20 | |
Which of the following specifically includes the components of human, structural, and relationship? |
| | A) | Knowledge acquisition process |
| | B) | Open systems |
| | C) | Organizational memory |
| | D) | Intellectual capital |
| | E) | The three reasons for studying OB |
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| 21 | |
Intellectual capital is the sum of an organization’s: |
| | A) | human capital, structural capital, and relationship capital. |
| | B) | human capital, invisible capital, and relationship capital. |
| | C) | human capital, structural capital, and stock capital. |
| | D) | knowledge capital, structural capital, and relationship capital. |
| | E) | structural capital, relationship capital, and organizational capital. |
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| 22 | |
Which of the following refers to an organization’s ability to recognize the value of new information, assimilate it, and apply it to commercial ends? |
| | A) | Knowledge sharing |
| | B) | Absorptive capacity |
| | C) | Intellectual capital |
| | D) | Knowledge management |
| | E) | Communities of practice |
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