[This section could have been called "how to do well on a multiple choice question dealing with material from chapter one," but the heading would have been too long.]

This question was taken directly from the test bank, so pay attention. It might show up on a test who knows. How difficult can we make these questions? Well, you decide. At last count there were over 65 multiple choice questions for this chapter alone classified as easy, medium or difficult. This is an example of what's considered a difficult question.

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. This practice tries to:

A. transform intellectual capital into knowledge management.
B. transfer human capital into structural capital.
C. prevent relationship capital from interfering with human capital.
D. reduce the amount of capital
E. transfer structural capital into relationship capital