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Fill in the Blanks Quiz
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1

thinking is the mostly unconscious process of organizing people and objects into preconceived categories that are stored in our long-term memory
2

models consist of the broad world views or "theories in use" that people rely on to guide their perceptions and behaviours
3

The process involves deciding whether an observed behaviour or event is largely caused by internal or external factors
4

The attribution error refers to the tendency to attribute the behaviour of other people more to internal than external factors
5

The effect describes our tendency to quickly form an opinion of people based on the first information we receive about them
6

The error occurs when our general impression of a person, usually based on one prominent characteristic, affects our perception of other characteristics of that person
7

bias occurs when we believe other people have the same beliefs and behaviours that we do
8

refers to a person's ability to understand and be sensitive to the feelings, thoughts, and situations of others
9

is a popular model for understanding how co-workers can increase their mutual understanding
10

- occurs whenever an employee has control over a reinforcer but delays it until completing a self-set goal





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