 | Workplace Emotions and Attitudes
AFTER READING THIS CHAPTER, YOU SHOULD BE ABLE TO:
- Define emotions and identify the twodimensions around which emotionsare organized.
- Explain how cognitions and emotionsinfluence attitudes and behaviour.
- Identify the conditions that require and theproblems associated with emotional labour.
- Describe the four dimensions of emotionalintelligence.
- Summarize the effects of job dissatisfactionin terms of the exit-voice-loyalty-neglectmodel.
- Discuss the relationships between jobsatisfaction and performance as well asjob satisfaction and customer satisfaction.
- Compare the effects of affective andcontinuance commitment on employeebehaviour.
- Describe five strategies to increaseorganizational commitment.
- Contrast transactional and relationalpsychological contracts.
|