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represent the cluster of beliefs, assessed feelings, and behavioural intentions toward an object, person, or event |
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Cognitive occurs when people perceive an inconsistency between their beliefs, feelings, and behaviour |
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Emotional refers to the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions |
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The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others is called |
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Job performance leads to job satisfaction but only when performance is linked to valued |
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Organizational refers to the employee's emotional attachment to, identification with, and involvement in a particular organization |
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commitment occurs when employees believe it is in their own personal interest to remain with the organization |
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means putting faith in the other person or group |
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The contract refers to the individual's beliefs about the terms and conditions of a reciprocal exchange agreement between that person and another party |
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contracts are primarily short-term economic exchanges |
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