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True or False Quiz
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1
Some of the major categories of emotions include collectivism, power distance, and organizational citizenship.
A)True
B)False
2
Emotions are experiences, whereas attitudes are judgements.
A)True
B)False
3
Feelings result from our emotions about the attitude object.
A)True
B)False
4
People with the same feelings may form different behavioural intentions based on their past experience and personality.
A)True
B)False
5
Emotional labour refers to any work activity where the employee experiences job dissatisfaction.
A)True
B)False
6
Caregivers at a nursing home experience very little emotional labour because they are in frequent face-to-face contact with their clients.
A)True
B)False
7
Emotional dissonance occurs when our true emotions conflict with the emotions we are required to display.
A)True
B)False
8
Emotional intelligence can be learned to some extent.
A)True
B)False
9
Many dissatisfied employees are reluctant to reveal their feelings in a direct question because this amounts to admitting they made a poor job choice and are not enjoying life.
A)True
B)False
10
All employees tend to behave in the same way when they experience job dissatisfaction.
A)True
B)False
11
Continuance commitment occurs when employees believe it is their own personal interest to remain with the organization.
A)True
B)False
12
Employees with low levels of affective commitment are less likely to quit their jobs and be absent from work.
A)True
B)False
13
Employees identify with and feel obliged to work for an organization whether they trust its leaders or not.
A)True
B)False
14
Psychological contracts vary across cultures and generations of employees.
A)True
B)False





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