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Key Terms
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autonomy  The degree to which a jobgives employees the freedom, independence,and discretion to schedule theirwork and determine the proceduresused in completing it.
Bbalanced scorecard  A reward systemthat pays bonuses to executives forimproved measurements on a compositeof financial, customer, internal process,and employee factors.
Ggainsharing plan  A reward systemthat rewards team members for reducingcosts and increasing labour efficiencyin their work process.
Job characteristics model  A job design model that relates the motivational properties of jobs to specific personal and organizational consequences of those properties.
Job design  The process of assigning tasks to a job, including the interdependency of those tasks with other jobs.
Job enlargement  Increasing the numberof tasks employees perform within their job.
Job enrichment  Employees are given more responsibility for scheduling,coordinating, and planning their own work.
Job evaluation  Systematically evaluating the worth of jobs within an organization by measuring their required skill, effort, responsibility, and working conditions. Job evaluation results create a hierarchy of job worth.
Job rotation  The practice of moving employees from one job to another.
Job specialization  The result of division of labour in which each job includes a subset of the tasks required to complete the product or service.
Mental imagery  Mentally practising a task and visualizing its successful completion.
motivator–hygiene theory  Herzberg's theory stating that employees are primarily motivated by growth and esteem needs, not by lower-level needs.
profit-sharing plans  A reward system that pays bonuses to employees based on the previous year's level of corporate profits.
scientific management  Involves systematically partitioning work into its smallest elements and standardizing tasks to achieve maximum efficiency.
self-leadership  The process of influencing oneself to establish the selfdirection and self-motivation needed to perform a task.
self-talk  Talking to ourselves about our own thoughts or actions for the purpose of increasing our self-confidence and navigating through decisions in a future event.
skill variety  The extent to which employees must use different skills and talents to perform tasks within their job.
stock options  A reward system that gives employees the right to purchase company shares at a future date at a predetermined price.
task identity  The degree to which a job requires completion of a whole or an identifiable piece of work.
task significance  The degree to which the job has a substantial impact on the organization and/or larger society.







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