| General adaptation syndrome | Amodel of the stress experience, consistingof three stages: alarm reaction,resistance, and exhaustion.
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| Job burnout | The process of emotional exhaustion, depersonalization, and reduced personal accomplishment resulting from prolonged exposure to stress.
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| psychological harassment | Repeated and hostile or unwanted conduct, verbal comments, actions or gestures,which affect an employee's dignity or integrity and result in a harmful work environment for the employee.
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| resilience | The capability of individuals to cope successfully in the face of significant change, adversity, or risk.
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| role ambiguity | Uncertainty about job duties, performance expectations,level of authority, and other job conditions.
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| role conflict | Conflict that occurs when people face competing demands.
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| sexual harassment | Unwelcome conduct of a sexual nature that detrimentally affects the work environment or leads to adverse job-related consequences for its victims.
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| stress | An individual's adaptive response to a situation that is perceived as challenging or threatening to the person's well-being.
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| stressors | The causes of stress, includingany environmental conditions that place a physical or emotional demand on the person.
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| Type A behaviour pattern | A behaviour pattern associated with people having premature heart disease; Type A people tend to be impatient, lose their tempers easily, talk rapidly, and interrupt others.
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| workaholic | A person who is highly involved in work, feels compelled to work,and has a low enjoyment of work.
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