 |
| 1 | |
An adaptive response to a situation that is perceived as challenging or threatening to the person’s well-being is referred to as: |
| | A) | distress. |
| | B) | stress. |
| | C) | role ambiguity. |
| | D) | sexual harassment. |
| | E) | job burnout. |
|
|
|
| 2 | |
The degree of physiological, psychological, and behavioural deviation from healthy functioning is known as: |
| | A) | distress. |
| | B) | eustress. |
| | C) | stress. |
| | D) | job enlargement. |
| | E) | role conflict. |
|
|
|
| 3 | |
The general adaptation syndrome involves which of these stage sequences? |
| | A) | Alarm reaction, resistance, exhaustion |
| | B) | Emotional exhaustion, depersonalization, reduced personal accomplishment |
| | C) | Adaptation, reduction, dissemination |
| | D) | Ambiguity, clarity, confusion |
| | E) | Resistance, ambiguity, depersonalization |
|
|
|
| 4 | |
During which stage of the general adaptation syndrome does a person's ability to cope with the environmental demand rise above the normal state? |
| | A) | Exhaustion |
| | B) | Alarm reaction |
| | C) | Perception |
| | D) | Resistance |
| | E) | None of the above |
|
|
|
| 5 | |
Which of the following stages of the general adaptation syndrome are characterized by increased respiration rate, blood pressure, heartbeat, muscle tension, and other physiological responses? |
| | A) | Resistance |
| | B) | Relatedness |
| | C) | Alarm reaction |
| | D) | Exhaustion |
| | E) | Eustress |
|
|
|
| 6 | |
Faulty decisions are a: |
| | A) | physiological consequence of distress. |
| | B) | nonwork stressor. |
| | C) | psychological consequence of stress. |
| | D) | personality trait. |
| | E) | behavioural consequence of distress. |
|
|
|
| 7 | |
Repeated and hostile or unwanted conduct which affects an employee’s dignity or integrity is called: |
| | A) | workplace violence. |
| | B) | sexual harassment. |
| | C) | psychological harassment. |
| | D) | a stressor. |
| | E) | role conflict. |
|
|
|
| 8 | |
Situations in which a person’s employment or job performance is conditional on unwanted sexual relations refers to: |
| | A) | hostile environment. |
| | B) | strain-based conflict. |
| | C) | role ambiguity. |
| | D) | quid pro quo. |
| | E) | role conflict. |
|
|
|
| 9 | |
The unwelcome conduct of a sexual nature that detrimentally affects the work environment or leads to adverse job-related consequences for its victims is: |
| | A) | role ambiguity. |
| | B) | sexual harassment. |
| | C) | psychological harassment. |
| | D) | eustress. |
| | E) | intrarole conflict. |
|
|
|
| 10 | |
Employees who face competing demands are experiencing: |
| | A) | a role-related stressor. |
| | B) | a physical environment stressor. |
| | C) | an interpersonal stressor. |
| | D) | Type A behaviour pattern. |
| | E) | a temporary withdrawal strategy. |
|
|
|
| 11 | |
Excessive noise, poor lighting, and safety hazards are examples of: |
| | A) | nonwork stressors. |
| | B) | physiological stressors. |
| | C) | interpersonal stressors. |
| | D) | physical environment stressors. |
| | E) | role ambiguity. |
|
|
|
| 12 | |
Time-based conflict mainly refers to: |
| | A) | the challenge of performing a job that requires more skill and knowledge than you currently possess. |
| | B) | the most common outcome of job burnout. |
| | C) | physical environment stressors. |
| | D) | all of the above. |
| | E) | none of the above. |
|
|
|
| 13 | |
When people who act logically and impersonally at work have difficulty switching to a more compassionate role in their personal lives, they are experiencing which of these? |
| | A) | Work overload |
| | B) | Role ambiguity |
| | C) | Role behaviour conflict |
| | D) | Time-based conflict |
| | E) | Strain-based conflict |
|
|
|
| 14 | |
Which of the following statements about resilience is FALSE? |
| | A) | Resilient people have particular personality traits. |
| | B) | Resilient people have lower emotional intelligence. |
| | C) | People with low resilience tend to avoid or deny existence of stressors. |
| | D) | Resilience is an inner force that motivates us to move forward. |
| | E) | Resilient people apply productive coping strategies. |
|
|
|
| 15 | |
People with a Type A behaviour pattern tend to: |
| | A) | interrupt others. |
| | B) | be impatient. |
| | C) | lose their temper. |
| | D) | talk rapidly. |
| | E) | all of the above. |
|
|
|
| 16 | |
Which of the following is NOT explicitly mentioned in the job burnout process? |
| | A) | Alarm reaction |
| | B) | Cynicism |
| | C) | Emotional exhaustion |
| | D) | Reduced efficacy |
| | E) | Role-related stressors |
|
|
|
| 17 | |
Which of the following removes stressors from the workplace? |
| | A) | Clarify role expectations |
| | B) | Flexible work time |
| | C) | Give employees more control over their work. |
| | D) | Match employee competencies with job requirements |
| | E) | All of the above |
|
|
|
| 18 | |
Work life balance initiatives include all, BUT: |
| | A) | flexible work time. |
| | B) | relaxation and meditation. |
| | C) | teleworking. |
| | D) | childcare support. |
| | E) | personal leave. |
|
|
|
| 19 | |
Which of the following activities tries to manage stress by controlling its consequences? |
| | A) | Improved person-job matching |
| | B) | Work breaks |
| | C) | Meditation and relaxation |
| | D) | Seminars that increase self-esteem |
| | E) | Self-leadership |
|
|
.