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| 1 | |
The extent to which a team achieves its objectives, achieves the needs and objectives of its members, and sustains itself over time is: |
| | A) | quality analysis. |
| | B) | quality control. |
| | C) | team effectiveness. |
| | D) | production control. |
| | E) | human resource planning. |
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| 2 | |
Which of these is a formal temporary team that is organized for a limited time to complete a specific task? |
| | A) | Informal group |
| | B) | Production team |
| | C) | Commuter team |
| | D) | Task force |
| | E) | Friendship group |
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| 3 | |
Under the right conditions, and compared to employees working alone, teams: |
| | A) | make better decisions. |
| | B) | develop better products and services. |
| | C) | create a more energized workforce. |
| | D) | all of the above. |
| | E) | ‘a’ and ‘b’ only. |
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| 4 | |
Which of these is NOT an element in the organizational and team environment that influences team effectiveness? |
| | A) | Reward systems |
| | B) | Physical space |
| | C) | Communication systems |
| | D) | Team cohesiveness |
| | E) | Organizational leadership |
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| 5 | |
Levels of task interdependence include all of the following, EXCEPT: |
| | A) | reciprocal interdependence. |
| | B) | sequential interdependence. |
| | C) | pooled interdependence. |
| | D) | developmental interdependence. |
| | E) | Actually, all of the options are levels of task interdependence. |
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| 6 | |
The highest level of task interdependence in which work output is exchanged back and forth among individuals is: |
| | A) | pooled interdependence. |
| | B) | informal interdependence. |
| | C) | reciprocal interdependence. |
| | D) | sequential interdependence. |
| | E) | none of the above. |
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| 7 | |
The characteristics of a homogeneous team include the following, EXCEPT: |
| | A) | common technical expertise. |
| | B) | diverse experiences. |
| | C) | similar demographics. |
| | D) | shared ethnicity. |
| | E) | common values. |
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| 8 | |
Homogeneous teams tend to make more effective than heterogeneous teams: |
| | A) | in situations where the tasks require a high degree of co-operation and co-ordination. |
| | B) | on complex projects and tasks requiring innovative solutions. |
| | C) | when the team needs to gain support from a variety of diverse groups in the organization. |
| | D) | when the team requires a broad base of knowledge, experience, and perspectives. |
| | E) | under all of these conditions. |
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| 9 | |
Which stage of the team development model is marked by interpersonal conflict as members compete for various roles in the team? |
| | A) | Adjourning |
| | B) | Forming |
| | C) | Storming |
| | D) | Performing |
| | E) | Norming |
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| 10 | |
Stages of team development include: |
| | A) | performing. |
| | B) | storming. |
| | C) | forming. |
| | D) | norming. |
| | E) | all of the above. |
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| 11 | |
The informal rules and expectations that groups establish to regulate the behaviour of their members are called: |
| | A) | norms. |
| | B) | roles. |
| | C) | cohesiveness. |
| | D) | interdependence. |
| | E) | composition. |
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| 12 | |
Which of the following statements about team norms is FALSE? |
| | A) | Norms develop as soon as teams form. |
| | B) | Over time, norms become more specific. |
| | C) | Norms form as team members discover behaviours that help them function more effectively. |
| | D) | Team members will only conform to prevailing norms if they receive direct reinforcement or punishment. |
| | E) | Norms are directly influenced through praise from high-status team members. |
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| 13 | |
The degree of attraction people feel toward the team and their motivation to remain members is called: |
| | A) | social loafing. |
| | B) | team roles. |
| | C) | task interdependence. |
| | D) | team cohesiveness. |
| | E) | team composition. |
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| 14 | |
Shaper, specialist, and implementer are: |
| | A) | ways that people engage in social loafing. |
| | B) | types of team roles. |
| | C) | ways to weaken team cohesiveness. |
| | D) | the first three stages of team development. |
| | E) | three of the main team building strategies. |
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| 15 | |
Which of these factors is NOT identified in the textbook as an influence on team cohesiveness? |
| | A) | Member similarity |
| | B) | Team size |
| | C) | Team success |
| | D) | Member interaction |
| | E) | Forming coalitions |
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| 16 | |
Team cohesiveness tends to be strengthened by: |
| | A) | ensuring that the team has at least 25 members at all times. |
| | B) | making it relatively easy to become a team member. |
| | C) | facing external competition or a valued objective that is challenging. |
| | D) | ensuring that team members have independent tasks from other team members. |
| | E) | Ensuring that both 'b' and 'd' exist. |
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| 17 | |
The extent that cohesiveness results in higher team performance depends on: |
| | A) | whether the team is small enough. |
| | B) | the extent to which the team is heterogeneous. |
| | C) | the extent that team norms are consistent with organizational goals. |
| | D) | the ease of entry into the group. |
| | E) | All of these. |
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| 18 | |
Which of the following statements about process losses is TRUE? |
| | A) | Process losses are the amount of money a company loses when a team is adjourned. |
| | B) | Process losses occur when team members lose equipment. |
| | C) | Process losses occur when a member quits the team. |
| | D) | The process loss problem becomes apparent when adding new members to the team. |
| | E) | Process losses occur when a process is changed. |
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| 19 | |
Which of the following refers to the situation in which people perform at a lower level when working in groups than when working alone? |
| | A) | social loafing. |
| | B) | team development. |
| | C) | team building. |
| | D) | personal loafing. |
| | E) | team cohesiveness. |
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