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Multiple Choice Quiz
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1
According to the rational model, which is the first step in decision making?
A)Generate alternative solutions
B)Select a solution
C)Implement the solution
D)Evaluate the solution
E)Identify the problem
2
What is the third step in the rational process model?
A)implementing and evaluating a solution
B)identifying a problem
C)generating solutions
D)selecting a solution
E)providing feedback
3
Rules of thumb or shortcuts that people use to reduce information-processing demands are called
A)judgmental heuristics.
B)availability heuristics.
C)representativeness heuristics.
D)aided heuristics.
E)non-analytical heuristics.
4
Which of the following is not one of the components of the Bounded Rationality model?
A)limited information processing
B)use of the availability heuristic
C)reasoning
D)satisficing
E)use of the judgmental heuristic
5
The tendency to base decisions on information readily available in memory is called
A)bounded reality.
B)availability heuristic.
C)representativeness heuristic.
D)judgmental heuristic.
E)reality heuristic
6
Which of the following are examples of decision-making styles formed when combining the dimensions of value orientation and tolerance for ambiguity?
A)directive
B)analytical
C)conceptual
D)all of these answers are correct
E)behavioural
7
All of the following are examples of advantages to group-aided decision making except which of the following statements?
A)training ground
B)groupthink
C)increased acceptance
D)greater pool of knowledge
E)different perspectives
8
The eight classic symptoms of groupthink include:
A)Invulnerability
B)Rationalization
C)Peer pressure
D)All of these answers are correct
E)Mindguards
9
Participative management is a process whereby employees play a direct role in
A)making decisions.
B)setting goals.
C)solving problems.
D)making changes in the organization.
E)All of these.
10
Having different groups with different leaders exploring the same policy questions, is an example of
A)ways to prevent groupthink.
B)ways to encourage social loafing.
C)creating a cross-functional business.
D)ways to encourage necessary conflict.
E)creating virtual groups.
11
Participative management does not work in all situations. It's effectiveness is influenced by
A)The design of the work
B)The level of trust between management and employees
C)The employees' competence
D)The employees' readiness to participate
E)All of these answers are correct
12
Which of the following is not a basic need in the model of participative management?
A)participative management
B)autonomy
C)meaningfulness of work
D)interpersonal contact
E)none of these answers is correct
13
_________ is reached when someone presents opinions to a group and gains agreement to support a decision.
A)Problem Solving
B)Implications
C)Consensus
D)Autonomy
E)Decision making
14
All of the following are effective rules for brainstorming except
A)stressing quantity over quality.
B)setting limits.
C)suspending judgments.
D)ignoring seniority.
E)freewheeling should be encouraged
15
The Delphi technique is a group process that
A)helps groups work together in a structured group meeting.
B)uses software to encrypt ideas.
C)anonymously generates ideas or judgements from physically dispersed experts.
D)is very useful in face-to-face meetings.
E)brings participants together to talk through their differences.
16
Managers are encouraged to examine their reward systems to
A)send clear signals about the valence of the rewards.
B)ensure everyone gets a reward.
C)keep costs down.
D)ensure that the preferred types of behaviour are being reinforced.
E)ensure everyone values the rewards.
17
Codes of ethics can have a positive effect if they satisfy all these criteria EXCEPT:
A)They are distributed to every employee
B)They are firmly supported by top management
C)They are written by the employees.
D)They refer to specific practices and ethical dilemmas likely to be encountered by target employees.
E)They are evenly enforced with rewards for compliance and strict penalties for non-compliance.





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