 |  Business Communication: Building Critical Skills Kitty O. Locker,
Ohio State University
Steven Kyo Kaczmarek,
Columbus State Community College
Kathryn Braun,
Sheridan College
Student Centre
Contents:Module 1: Introduction to Business Communication
Module 2: Adapting Your Message to Your Audience
Module 3: Communication Across Cultures
Module 4: Planning, Writing, and Revising
Module 5: Designing Documents, Slides and Screens
Module 6: You and Attitude
Module 7: Positive Emphasis
Module 8: Reader Results
Module 9: Formats for Letters, Memos, and Email Messages
Module 10: Informative and Positive Messages
Module 11: Negative Messages
Module 12: Persuasive Messages
Module 13: Email Messages
Module 14: Editing for Grammar and Punctuation
Module 15: Choosing the Right Word
Module 16: Editing Sentences and Paragraphs
Module 17: Listening
Module 18: Planning, Managing and Recording a Meeting
Module 19: Working and Writing in Teams
Module 20: Making Oral Presentations
Module 21: Proposals and Progress Reports
Module 22: Finding, Analyzing and Documenting Information
Module 23: Short Reports
Module 24: Long Reports
Module 25: Using Visuals
Module 26: Job Searching
Module 27: Résumés
Module 28: Job Application Letters
Module 29: Job Interviews
Module 30: Follow-Up Letters and Calls and Job Offers
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2002 McGraw-Hill Higher Education