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Business Communication: Building Critical Skills
Kitty O. Locker, Ohio State University
Steven Kyo Kaczmarek, Columbus State Community College
Kathryn Braun, Sheridan College
Introduction to Business Communication

Learning Focus

After reading and applying the information in Module 1, you’ll be able to demonstrate:

Knowledge of

  1. Contemporary North American employability skills
  2. The forms, applications, and rewards of effective communication skills
  3. The purposes of communications
  4. The key communication questions

Skills to

  1. Reflect on your own current communication skills
  2. Establish realistic goals for building on those skills
  3. Analyze the purpose, audience, context and form of your messages
  4. Identify and analyze communication situations





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