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Business Communication: Building Critical Skills
Kitty O. Locker, Ohio State University
Steven Kyo Kaczmarek, Columbus State Community College
Kathryn Braun, Sheridan College

Introduction to Business Communication

Self Quiz



1

Which of the following is NOT a form of verbal communication?
A)Who sits where in a meeting.
B)Letters
C)Memos
D)Reports
2

Informal communication is not as important in an organization as formal written documents.
A)True
B)False
3

Which of the following is a workplace myth?
A)Secretaries will do all of my writing.
B)I'll use form letters or templates when I write.
C)I'll just pick up the phone.
D)All of the above.
4

When a document goes from one person to another several times, this is called
A)Cycling
B)Shifting
C)Bypassing
D)Transferring
5

Which of the following is NOT a quality of good business and administrative writing?
A)Clear
B)Concise
C)Complimentary
D)Correct
6

PAIBOC stands for Purpose, Audience, Information, Benefits, Objections, and Context.
A)True
B)False
7

Work requires communication.
A)True
B)False
8

Face-to-face conversations are a form of nonverbal communication.
A)True
B)False
9

Thinking creatively is not necessary in business.
A)True
B)False
10

Communication costs money.
A)True
B)False




McGraw-Hill/Irwin