Business Communication: Building Critical Skills

Kitty O. Locker, Ohio State University
Steven Kyo Kaczmarek, Columbus State Community College
Kathryn Braun, Sheridan College

Introduction to Business Communication

Self Quiz


1	Which of the following is NOT a form of verbal communication?
		A)	Who sits where in a meeting.
		B)	Letters
		C)	Memos
		D)	Reports


2	Informal communication is not as important in an organization as formal written documents.
		A)	True
		B)	False


3	Which of the following is a workplace myth?
		A)	Secretaries will do all of my writing.
		B)	I'll use form letters or templates when I write.
		C)	I'll just pick up the phone.
		D)	All of the above.


4	When a document goes from one person to another several times, this is called
		A)	Cycling
		B)	Shifting
		C)	Bypassing
		D)	Transferring


5	Which of the following is NOT a quality of good business and administrative writing?
		A)	Clear
		B)	Concise
		C)	Complimentary
		D)	Correct


6	PAIBOC stands for Purpose, Audience, Information, Benefits, Objections, and Context.
		A)	True
		B)	False


7	Work requires communication.
		A)	True
		B)	False


8	Face-to-face conversations are a form of nonverbal communication.
		A)	True
		B)	False


9	Thinking creatively is not necessary in business.
		A)	True
		B)	False


10	Communication costs money.
		A)	True
		B)	False

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