Business Communication: Building Critical Skills

Kitty O. Locker, Ohio State University
Steven Kyo Kaczmarek, Columbus State Community College
Kathryn Braun, Sheridan College

Informative and Positive Messages

Self Quiz


1	Which of the following is NOT a primary purpose of informative or positive messages?
		A)	To give information or good news.
		B)	To de-emphasize any negative elements.
		C)	To have the reader read the message, understand it, and view the information positively.
		D)	To cement a good relationship between the writer and reader.


2	Subject lines are standard in informative and positive
		A)	Letters.
		B)	Memos.
		C)	Reports.
		D)	Resumes.


3	Messages to customers or potential customers often include
		A)	Negative information.
		B)	A sales paragraph.
		C)	An apology.
		D)	None of the above.


4	Which of the following is NOT an informative or positive message?
		A)	Acceptances.
		B)	Positive answers to reader requests.
		C)	Transmittals.
		D)	Disciplinary notices.


5	Close an informative or positive message with a(n)
		A)	Goodwill ending.
		B)	Happy ending.
		C)	Final ending.
		D)	Entertaining ending.


6	All positive letters and memos need reader benefits.
		A)	True
		B)	False


7	Never send an informative or positive message by email.
		A)	True
		B)	False


8	In general, people will have a neutral reaction to an informative message.
		A)	True
		B)	False


9	Even an informative message has a slight persuasive quality.
		A)	True
		B)	False


10	Reducing or eliminating future correspondence on the same subject is a secondary purpose of informative and positive messages.
		A)	True
		B)	False

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