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Business Communication: Building Critical Skills
Kitty O. Locker, Ohio State University
Steven Kyo Kaczmarek, Columbus State Community College
Kathryn Braun, Sheridan College
Negative Messages

Learning Focus

After reading and applying the information in Module 11, you’ll be able to demonstrate

Knowledge of

  1. The criteria that define negative messages
  2. The “bad news” message structure

Skills to

  1. Organize negative messages
  2. Give bad news while retaining goodwill
  3. Continue to write effective subject lines
  4. Write common kinds of negative messages
  5. Continue to analyze business communication situations





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