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Business Communication: Building Critical Skills
Kitty O. Locker, Ohio State University
Steven Kyo Kaczmarek, Columbus State Community College
Kathryn Braun, Sheridan College

Email Messages

Learning Focus

After reading and applying the information in Module13, you’ll be able to demonstrate

Knowledge of

  1. How the principles of good writing apply to email messages
  2. How to make the most of your time

Skills to

  1. Use email effectively
  2. Write effective subject lines for email messages
  3. Begin to plan how best to use your time





McGraw-Hill/Irwin