Business Communication: Building Critical Skills

Kitty O. Locker, Ohio State University
Steven Kyo Kaczmarek, Columbus State Community College
Kathryn Braun, Sheridan College

Email Messages

Self Quiz


1	An email subject line should contain a negative when
		A)	The negative is serious.
		B)	The reader needs the information to act.
		C)	You report your own errors.
		D)	All of the above.


2	Email is especially appropriate for
		A)	Informative messages.
		B)	Positive messages.
		C)	Both of the above.
		D)	None of the above.


3	An easy way for an angry email reader to strike back is to attack
		A)	Your reputation.
		B)	Your spelling and typos.
		C)	Your type of email system.
		D)	None of the above.


4	When you ask for something big or something that is not a regular part of the reader's duties, the first paragraph should
		A)	Specify the request.
		B)	Make the reader view it positively.
		C)	Both of the above.
		D)	None of the above.


5	When you have to respond to an email message, include
		A)	Only the part of the original message that is relevant.
		B)	All of the original message.
		C)	None of the original message.
		D)	The last two or three messages from the same person.


6	Though popular for personal use, email is not important in the business world.
		A)	True
		B)	False


7	Employees can expect complete privacy when using email in the workplace.
		A)	True
		B)	False


8	In general, email subject lines should be short.
		A)	True
		B)	False


9	It's OK to compose a message first in a word processor and then cut and paste it into an email message.
		A)	True
		B)	False


10	Viruses can be transmitted through email attachments.
		A)	True
		B)	False

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