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Business Communication: Building Critical Skills
Kitty O. Locker, Ohio State University
Steven Kyo Kaczmarek, Columbus State Community College
Kathryn Braun, Sheridan College
Listening

Learning Focus

After reading and applying the information in Module 17, you’ll be able to demonstrate

Knowledge of

  1. The fundamentals of good listening practice
  2. Active listening as a core communication competency

Skills to

  1. Listen actively
  2. Continue to learn how to build goodwill





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