Business Communication: Building Critical Skills

Kitty O. Locker, Ohio State University
Steven Kyo Kaczmarek, Columbus State Community College
Kathryn Braun, Sheridan College

Listening

Self Quiz


1	Which of the following is a strategy for better listening?
		A)	Listen for facts, not feelings.
		B)	Listen for feelings only.
		C)	Listen for feelings as well as facts.
		D)	Listening for facts that demonstrate feelings.


2	Which of the following is NOT a technique to avoid making assumptions?
		A)	Don't ignore instructions you think are unnecessary.
		B)	Consider the other person's background and experiences.
		C)	Summarize what the speaker has said.
		D)	All of the above are techniques.


3	Mirroring feelings is an example of a
		A)	Blocking response.
		B)	Active Response.
		C)	Enthusiastic Response.
		D)	Reader response.


4	European Canadians show attention and involvement by
		A)	Making eye contact.
		B)	Leaning forward.
		C)	Making acknowledgement responses.
		D)	All of the above.


5	Most of us do our worst listening when
		A)	We are in highly charged, unemotional situations.
		B)	We are in highly charged, emotional situations.
		C)	We are energetic and enthusiastic.
		D)	None of the above.


6	Good listening takes practice, not energy.
		A)	True
		B)	False


7	Hearing and listening basically mean the same thing.
		A)	True
		B)	False


8	Paraphrasing content is a blocking response.
		A)	True
		B)	False


9	Expect some acknowledgement responses to differ among workers in a multicultural workforce.
		A)	True
		B)	False


10	Listening errors can be caused by inattention.
		A)	True
		B)	False

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