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Business Communication: Building Critical Skills
Kitty O. Locker, Ohio State University
Steven Kyo Kaczmarek, Columbus State Community College
Kathryn Braun, Sheridan College
Working and Writing in Teams

Internet Exercise



1

Good manners are not universal. How a culture defines manners—and the expectations people may have for using them—can influence the success or failure of working together. For more information on proper manners in Japan, check out www.shinnova.com/part/99-japa/abj14-e.htm .

Write a 1- to 2-page memo to your instructor comparing the advice for good manners you find at the site with the cultural norms you were taught. What problems might occur if people working on a team have different concepts of manners?





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