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Business Communication: Building Critical Skills
Kitty O. Locker, Ohio State University
Steven Kyo Kaczmarek, Columbus State Community College
Kathryn Braun, Sheridan College
Working and Writing in Teams

Learning Focus

After reading and applying the information in Module 19, you’ll be able to demonstrate

Knowledge of

  1. The ground rules for working well with others
  2. Group roles
  3. The characteristics of successful work teams

Skills to

  1. Work in a team
  2. Lead productively
  3. Resolve conflicts constructively
  4. Write collaborative documents





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