Learning Focus

After reading and applying the information in Module 3, you'll be able to demonstrate

Knowledge of

1. The components of "culture"
2. Workplace diversity
3. Some North American cultural norms
4. The importance and variety of non-verbal communication symbols
5. Bias-free language

Skills to

1. Consider diversity as part of your audience analysis
2. Apply your awareness of others' values to your spoken and written messages
3. Use bias-free language and photos