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Business Communication: Building Critical Skills
Kitty O. Locker, Ohio State University
Steven Kyo Kaczmarek, Columbus State Community College
Kathryn Braun, Sheridan College
Follow-Up Letters and Calls and Job Offers

Learning Focus

After reading and applying the information in Module 30, you’ll be able to demonstrate

Knowledge of

  1. The attitudes and behaviours employers seek

Skills to

  1. Make a good impression in follow-up letters and phone calls
  2. Choose a job that will give you what you want
  3. Express your enthusiasm to employers





McGraw-Hill/Irwin




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