Business Communication: Building Critical Skills

Kitty O. Locker, Ohio State University
Steven Kyo Kaczmarek, Columbus State Community College
Kathryn Braun, Sheridan College

You and Attitude

Self Quiz


1	It's appropriate to talk about your own emotions in a message of
		A)	Apology.
		B)	Layoff or termination.
		C)	Congratulations or condolence.
		D)	None of the above.


2	Good messages apply you-attitude beyond
		A)	The sentence level.
		B)	The ending.
		C)	Both of the above.
		D)	None of the above.


3	Avoid you when it
		A)	Attacks or criticizes the reader.
		B)	Congratulates the reader.
		C)	Points out something important for the reader.
		D)	None of the above.


4	Most readers are tolerant of the word I in
		A)	Memos.
		B)	Letters.
		C)	Email messages.
		D)	None of the above.


5	Impersonal constructions use which voice?
		A)	Active.
		B)	Passive.
		C)	Action.
		D)	Quiet.


6	You-attitude means being focused on yourself, the writer.
		A)	True
		B)	False


7	You-attitude is simply a matter of word choice.
		A)	True
		B)	False


8	When you have negatives, using third-person is better than using second-person (you).
		A)	True
		B)	False


9	You can create goodwill through the organization of your information.
		A)	True
		B)	False


10	Using passive verbs creates strong you-attitude in positive situations.
		A)	True
		B)	False

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