Business Communication: Building Critical Skills

Kitty O. Locker, Ohio State University
Steven Kyo Kaczmarek, Columbus State Community College
Kathryn Braun, Sheridan College

Formats for Letters, Memos, and Email Messages

Self Quiz


1	Preprinted stationery with an organization's logo and address is called
		A)	Boilerplate
		B)	Letterhead
		C)	Special Stationery
		D)	None of the above.


2	Pc at the end of a message stands for
		A)	Personal computer.
		B)	Please call.
		C)	Private conversation.
		D)	Photocopy.


3	At the top of the second page of a letter, use
		A)	A header.
		B)	A footer.
		C)	A subhead.
		D)	None of the above.


4	Mr., Ms., and Mrs. are
		A)	Professional titles.
		B)	Courtesy titles.
		C)	Standard titles
		D)	None of the above.


5	When writing to Pat Anderson, a person you don't know, you should use which salutation?
		A)	Dear Pat
		B)	Dear Mr. Anderson
		C)	Dear Pat Anderson
		D)	Dear Anderson


6	Letters normally go to people within the organization.
		A)	True
		B)	False


7	There is only one format for email.
		A)	True
		B)	False


8	Most people don't care about what a document looks like; it's the information that's important.
		A)	True
		B)	False


9	In mixed punctuation, a comma follows the salutation.
		A)	True
		B)	False


10	A subject line tells whom the message is for.
		A)	True
		B)	False

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