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1 | |
When developing an organizational chart, it is important that each employee reports to only one supervisor. |
| | A) | True |
| | B) | False |
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2 | |
What is the third step in personnel planning? |
| | A) | Develop Personnel policies |
| | B) | Prepare job descriptions |
| | C) | Set the organizational structure |
| | D) | Determine the personnel requirements |
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3 | |
Employee policy manuals are not needed in a small business, as the owner is often available if questions arise. |
| | A) | True |
| | B) | False |
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4 | |
Which of the following is not a potential source of employees for the small business? |
| | A) | Other businesses |
| | B) | Advertising |
| | C) | Recruitment from within |
| | D) | None of the above |
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5 | |
________ saved the owner of a Home Hardware store in Magrath from hiring an unsatisfactory employee. |
| | A) | An application form |
| | B) | The employment interview |
| | C) | Checking references |
| | D) | Administering a skills test |
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6 | |
The most successful employees are those left to become familiar with the company policy manual during the first week of a new job. |
| | A) | True |
| | B) | False |
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7 | |
What leadership style best describes an entrepreneur who owns the business but has little to do with it and completes most tasks through delegation? |
| | A) | Managerial |
| | B) | Osmosis |
| | C) | Solo |
| | D) | Figurehead |
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8 | |
Which of the following practices are more likely to increase employee motivation in the workplace? |
| | A) | Implementing employee job rotation |
| | B) | Increasing employees' responsibilities |
| | C) | Ensuring stolid working conditions |
| | D) | A and B |
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9 | |
MBO refers to: |
| | A) | Management by objectives |
| | B) | Management by offer |
| | C) | Minimize bad operations |
| | D) | None of the above |
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10 | |
John Amos is considering the implementation of the PRICE system at his small retail warehouse. What are the five steps he will be incorporating into his management practices? |
| | A) | Practice, recruit, include, coach and evaluate |
| | B) | Pinpoint, review, initiate, code and evaluate |
| | C) | Pinpoint, record, involve, coach and evaluate |
| | D) | None of the above |
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11 | |
When handling a grievance, there should be minimal red tape in processing complaints. |
| | A) | True |
| | B) | False |
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12 | |
Which statement best describes the Canadian Jobs Strategy program? |
| | A) | This is a government initiative aimed at hiring and employing newly immigrated Canadian citizens. |
| | B) | This is a government program aimed at reducing the number of grievances filed by employees of small businesses. |
| | C) | This is a program designed and administered by the government to increase training and expand opportunities. |
| | D) | None of the above |
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13 | |
Through their human resources or labour departments, municipal governments administer the following areas: |
| | A) | Legislation concerning job discrimination |
| | B) | Pay and employment equity laws |
| | C) | Licensing and zoning regulations |
| | D) | A and B |
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14 | |
Which of the following steps in payroll management is the small business employer responsible for? |
| | A) | Employee remittance number |
| | B) | Monthly remittance |
| | C) | Year-end remittance statements |
| | D) | All of the above |
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15 | |
Legal requirements for the human resources aspect of the business are administered by which levels of the government? |
| | A) | Federal |
| | B) | Provincial |
| | C) | Municipal |
| | D) | All of the above |
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2003 McGraw-Hill Higher Education