Eric N. Berkowitz is Professor of Marketing in the Isenberg School of Management at the University of Massachusetts, Amherst. He received B.A. and MBA degrees from the University of Massachusetts, and a Ph.D. from the Ohio State University. His teaching interests include marketing research, sales and promotion management, pricing, and applications of marketing to non-traditional settings. He recently received the Isenberg School's Outstanding Teaching Award.

Dr. Berkowitz has published articles in the Journal of Marketing Research, the Journal of Applied Psychology, the Journal of Retailing, Health Care Management Review, the Journal of Ambulatory Care Management and others. He is also the author of several health care marketing books, including Health Care Marketing Plans: From Strategy to Action, Strategic Planning: Marketing and Finance Perspectives, and Essentials of Health Care Marketing. He is a past Editor of the Journal of Health Care Marketing and a recipient of the Frank J. Weaver Leadership Award which recognizes individuals who have shaped the health care industry and contributed to the advance of health care marketing.

Frederick G. Crane was a Professor of Marketing, EMBA Program, at the University of New Hampshire. He was also the founding Editor of the Journal of Promotion Management, and held several distinguished posts including Chair and full professor at Dalhousie University and former President of QMA Consulting Group Ltd., a multi-million dollar management and marketing consulting firm. Fred has completed over 300 consulting assignments in more than three-dozen countries for Fortune 500 and Canadian 500 firms as well as high-growth start-ups. He has served as adjunct professor in Executive Development and EMBA programs throughout Canada, The U.S., Europe, and Australia. He has also developed and delivered more than 100 corporate training modules and workshops.

Dr. Crane has authored more then 50 referred publications and eight textbooks and served as an editorial board member for Services Marketing Quarterly, Health Marketing Quarterly, and Journal of Hospital Marketing. A former three-sport elite athlete who remains active in coaching, Fred is married with three daughters. He remains active as a consultant for select corporate clients in the areas of strategic marketing planning, and innovation.

Roger A. Kerin is the Harold C. Simmons Distinguished Professor of Marketing at the Edwin L. Cox School of Business, Southern Methodist University. Professor Kerin holds a B.A. (magna cum laude), MBA and Ph.D. from the University of Minnesota. His teaching and research interests lie in marketing planning and strategy, product management, financial aspects of marketing, and marketing research. Professor Kerin is a frequent participant in executive development programs and is also an active consultant on matters of marketing planning and strategy.

Professor Kerin has published five books including Marketing, Seventh Edition (McGraw-Hill/Irwin 2003) and Strategic Marketing Problems: Cases and Comments, Ninth Edition (Prentice Hall 2001). He has authored over 70 articles in such journals as the Journal of Marketing, Journal of Marketing Research, Management Science, Strategic Management Journal, Journal of Product Innovation Management, Journal of Retailing, Decision Sciences, Journal of Advertising Research, and Journal of Applied Psychology. He also serves on numerous journal editorial review boards. Professor Kerin served as Editor of the Journal of Marketing (1988-1990) and as Vice-President of Publications and a member of the American Marketing Association Board of Directors (1991-1994). He is currently a member of the Board of Governors of the Academy of Marketing Science.

Steven W. Hartley is Professor of Marketing in the Daniels College of Business at the University of Denver. He holds Bachelor of Mechanical Engineering, Master of Business Administration, and Ph.D. degrees from the University of Minnesota. Dr. Hartley was formerly the chair of the Department of Marketing at the University of Denver, and has taught at the University of Colorado, the University of Minnesota, and in several executive development programs. His teaching interests include principles of marketing, marketing research, and marketing planning.

Dr. Hartley's research has appeared in such publications as the Journal of Marketing Research, the Journal of Business Research, the Journal of Advertising Research, and Industrial Marketing Management. An article published in the Journal of the Academy of Marketing Science received the Best Article of the Year Award. Other books include Business-to-Business Advertising, Marketing: Canadian Insights and Applications, and several international case and principles texts. He is an active consultant to firms such as Texas Instruments, Samsonite, Citicorp, Sundstrand, and Coors, and has served an as expert witness regarding the use of marketing research in litigation. He is active in many professional organizations including the American Marketing Association, the Academy of Marketing Science, and the Marketing Educator's Association.

William Rudelius holds the Endowed Chair in Global Marketing at the Graduate School of Business of the University of St. Thomas in Minnesota. He holds a BS degree in Mechanical Engineering from the University of Wisconsin and an MBA in Marketing and Ph.D. in Applied Economics from the Wharton School of the University of Pennsylvania. Professor Rudelius has served as a communications officer in the US Air Force, worked as an engineer in jet engine and aerospace departments of General Electric, directed an economic analysis section of a contract research center, and taught marketing at the University of Minnesota, Twin Cities.

Professor Rudelius has co-authored two textbooks, including Marketing, Seventh Edition. Adaptations of Marketing are now published in Canada, Poland, and Russia with Chinese and Portuguese editions soon to follow. His articles have appeared in various academic journals, including the Journal of Marketing, Sloan Management Review, Harvard Business Review, and Business Horizons. Professor Rudelius' research interests include new product development, market segmentation and analysis, and high-technology startups. During the past ten years, he has taught extensively in eight European countries from France to Bulgaria to Poland and the Ukraine. Professor Rudelius serves on the board of directors for several business and non-profit organizations.