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Concept Checks
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1

What are the four I's of services?
 
2

Would inventory carrying costs for an accounting firm employing chartered accountants be (a) high, (b) low, or (c) nonexistent?
 
3

What are the differences between search, experience, and credence qualities?
 
4

What is gap analysis?
 
5

What factors will influence future changes in services?
 





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