A unique resource for the latest developments in personal selling and sales management is the Sales Marketing Network (SMN) at http://www.info-now.com . SMN provides highly readable reports on a variety of topics including many discussed in this chapter, such as telemarketing, motivation, sales training, and sales management.

These reports contain concise overviews, definitions, statistics, and reviews of critical issues. They also include references to additional information and links to related material elsewhere on the SMN site. Registration (at no cost) is required to view some of the reports.Visit the SMN site and do the following:

1		Select a chapter topic, and update the statistics for, say, sales training costs or the popularity of different salesforce incentives.
2		Select a topic covered in the chapter such as telemarketing, and summarize the critical issues identified for this practice.