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Chapter Objectives
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At the end of this chapter, you should be able to:

Describe the information age and the role of knowledge workers within it.

Define management information systems (MIS).

Describe key factors shaping today’s economic environment.

Validate information as a key resource and describe both personal and organizational dimensions of information.

Define how people are the most important organizational resource, their information and technology literacy challenges, and their ethical responsibilities

Describe the important characteristics of information technology (IT) as a key organizational resource.

List and describe the six roles and goals of information technology in any organization.







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