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Chapter Objectives
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At the end of this chapter, you should be able to:

Describe how the creative use of information technology can give an organization a competitive advantage.

Demonstrate how to generate ideas for using information technology in innovative ways, and apply tools that can help.

Describe how e-commerce technologies “up the stakes” and give organizations even more opportunities.

Summarize how one specific industry has consistently used information technology for competitive advantage.

Describe how to use information technology for competitive advantage in an organization.







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