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Systems Development: Steps, Tools, and Techniques

CASE STUDY: AN ALTERNATIVE TO TRADITIONAL EDI FOR NEWARK ELECTRONICS 217
INTRODUCTION 218
SEVEN PHASES IN THE SYSTEMS DEVELOPMENT LIFE CYCLE 218

Phase 1: Plan 219
Phase 2: Analysis 220
INDUSTRY PERSPECTIVE: The Truth Behind Business Requirements 221
Phase 3: Design 221
Phase 4: Development 222
Phase 5: Test 223
Phase 6: Implement 223
Phase 7: Maintain 224
INDUSTRY PERSPECTIVE: CATA Monitors IT Skills Gap 25
KNOWLEDGE WORKERS AND THEIR ROLES IN THE SYSTEMS DEVELOPMENT LIFE CYCLE 225
THE GLOBAL PERSPECTIVE: Marriott International 226
Plan 227
Analysis 227
Design 228
Development 228
Test 228
Implement 228
TEAM WORK: Your Responsibilities During Each Step of the SDLC 229
Maintain 229
IT Specialists and Knowledge Workers Working Together 229
WHY SYSTEMS FAIL 230
Unclear or Missing Requirements 230
Skipping SDLC Phases 230
Failure to Manage Scope 230
Failure to Manage the Project Plan 231
Changing Technology 232
INSOURCING 232
SELFSOURCING 232

The Selfsourcing Process 233
Aligning Your Selfsourcing Efforts with Organizational Goals 234
Determining What External Support You Will Require 234
Documenting the System Once Complete 234
Providing Ongoing Support 234
The Advantages of Selfsourcing 234
ON YOUR OWN: How Have You Selfsourced? 235
Pitfalls and Risks of Selfsourcing 235
OUTSOURCING 236
Developing Strategic Partnerships 236
The Outsourcing Process 237
TEAM WORK: How Many Outsourcing Companies Are There? 238
INDUSTRY PERSPECTIVE: Outsourcing Frees Canadian National Arts Centre to Focus on Its Core Competencies 240
The Advantages and Disadvantages of Outsourcing 240
ON YOUR OWN: An RFP and the SDLC 241
INDUSTRY PERSPECTIVE: Should You Outsource Your Company’s Logistics to UPS? 242
PROTOTYPING 243
The Prototyping Process 243
INDUSTRY PERSPECTIVE: Microsoft Unveils Latest Mira Prototype 244
The Advantages of Prototyping 245
THE GLOBAL PERSPECTIVE: Customizing Your Prototype for a Global Market 246
The Disadvantages of Prototyping 246
CLOSING CASE STUDIES 248
REAL HOT ELECTRONIC COMMERCE: Finding Freeware and Shareware on the Internet 254











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