Site MapHelpFeedbackMultiple Choice Quiz
Multiple Choice Quiz
(See related pages)



1

All of the following are IT components that increase employee productivity, except:
A)Server farm
B)Extranet
C)Disaster recovery plan
D)Client/server network
2

Which of the following IT infrastructure components is included in the facilitate organizational transformation role of IT?
A)Backup/recovery
B)Integration
C)CRM systems
D)Data warehouse
3

What is a detailed process for recovering information or an IT system in the event of a catastrophic disaster such as a fire or flood?
A)Disaster recovery plan
B)Intranet
C)Extranet
D)Thin client
4

Which term describes the process of ensuring that all information is accurate?
A)Availability
B)Accessibility
C)Reliability
D)Data cleansing
5

All of the following are IT infrastructure components that enhance decision making, except:
A)Integration
B)EAI
C)ASP
D)EAI middleware
6

All of the following are considered the primary functions of a document management system, except:
A)Creation
B)Security
C)Distribution
D)None of the above
7

What is a company called that provides an outsourcing service for businesses software applications?
A)ISP
B)CRM
C)SLA
D)None of the above
8

What is the method of getting and keeping an overview of every part of the business (a bird's eye view, so to speak), so that production, development, selling, and servicing of goods and services will all be coordinated to contribute to the company's goals and objectives?
A)ERP
B)Legacy systems
C)BPR
D)CASE tools
9

What presents products to customers or partners all over the world via the web?
A)CRM system
B)SFA system
C)Electronic catalog
D)None of the above
10

What stores a document in a central location and automatically asks the knowledge workers to access the document when it's their turn to edit the document?
A)CRM system
B)Database-based workflow system
C)Workflow system
D)EIP





To learn more about the book this website supports, please visit its Information Center.
(c)2004 McGraw-Hill Higher Education
Any use is subject to the Terms of Use and Privacy Policy.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.


Management Information SystemsOnline Learning Center

Home > Chapter 7 > Multiple Choice Quiz