Balanced Content – The text strives to achieve a careful balance in the presentation of operations management. Care has been taken to balance theoretical material with quantitative, hands-on information; to balance experiential cases with step-by-step problems; and to balance classical topics in operations management with new developments that particularly interest students.

Problem-Solving Approach – To further students’ hands-on experience of OM, the text contains examples with solutions throughout. At the end of most chapters there is a group of problems with solutions to illustrate concepts and techniques. Numerous examples, solved problems, and end-of-book answers support much of the quantitative material in the text.

Renowned Style – Always favourable among instructors, the writing style in Operations Management is clear, concise, and student-friendly, while maintaining the technical rigour necessary for the subject matter. From step-by-step problem solving, to theoretical exposition, to in-depth cases and readings, the book is designed to promote student understanding of the role of operations management in successful businesses, which, in turn, promotes student success in class.

Proven Pedagogy – Refined through two editions in Canada and seven editions in the United States, the pedagogical features of Operations Management are designed to help students learn, understand, and apply the material.

Key Features:

• Chapter Outline and Learning Objectives open each chapter and provide a preview of topical coverage and goals for students.
• Real-World Boxes of Readings, Newsclips, Cases, and Operations Tours highlight important applications and profile Canadian and international companies as examples of OM concepts. To provide a basis for classroom discussion and generate interest in the subject matter, they are spread throughout the text. Many of the end-of-chapter readings include assignment questions.
• Examples are included in the text to provide student-level application of quantitative techniques outlined in the chapters, and are designed in a format that is easy to find and easy to read and study.
• Web Links to relevant Web sites are highlighted in the margin with a Web icon.
• Service Icons in the margin of the text indicate where service-related topics are addressed.
• Global Icons in the margin indicate where a concept or example has worldwide effect.
• Operations Strategy sections throughout the text are used to discuss concepts that have significant strategic implications for firms.
• Summaries providing an overview of materials covered appear at the end of each chapter and supplement.
• Key Terms are highlighted in the text and repeated in the margin with brief definitions for emphasis. A listing of key terms can be found at the end of each chapter (with page references) to aid in reviewing.
• Solved Problems are provided at the end of chapters and supplements to illustrate the problem solving and the core concepts in the chapter.
• Discussion and Review Questions are provided at the end of chapters for student review and class discussion.
• Memo-Writing Exercises help students to develop communication skills, requiring analysis and organization, and clarity in writing.
• Problems are provided at the end of most chapters and supplements, ranging from simple practice problems to more challenging conceptual problems.
• Selected Bibliography