i-Learning Sales Specialist – Your Integrated-Learning Sales Specialist is a McGraw-Hill Ryerson representative who has the experience, product knowledge, training, and support to help you assess and integrate any of the below products, technology, and services into your course for optimum teaching and learning performance. Whether it’s how to use our test bank software, helping your students improve their grades, or how to put your entire course online, your i-Learning Sales Specialist is there to help. Contact your local i-Learning Sales Specialist today to learn how to maximize all McGraw-Hill Ryerson resources!

Instructor’s Online Learning Centre (OLC) – The OLC includes a password-protected Web site for Instructors, and offers downloadable supplements and access to PageOut, the McGraw-Hill Ryerson Web site development centre, as well as a host of tools for students and instructors alike to use in the classroom, or at home.

Operations Management Centre (OMC) – The OM Centre, edited and maintained by Byron Finch, provides additional operations management resources for both students and instructors. The Operations Management Centre includes over 100 OM related Business Week articles classified by OM topic, Company Tours, OM Resources (web links by topic), OM articles categorized by topic, OM News feeds organized by topic, links to OM software demos, and links to news sites. Access to the OMC is made available at the Instructor's OLC.

Instructor’s CD-ROM (ICD) – The ICD contains the Instructor’s Manual, Computer Test Bank, PowerPoint Presentation, and more:

Instructor’s Manual includes teaching notes for each chapter and supplement, complete solutions to all text problems, and hints for the pedagogical material. Also included are several enrichment modules that provide coverage of such topics as Simplex, Vogel’s approximation, distance measurement, and Emergency Facility Location.

Computer Test Bank contains over 2,000 questions and problems for exams.

PowerPoint Presentation draw on the highlights of each chapter and provide an opportunity for instructors to emphasize the most relevant visuals in class discussions.

Excel Templates facilitate problems and exercises in the text and can be used as the basis for assignments created using pre-formatted templates.

Video Clips includes approximately 50 clips. Using the presentation manager, instructors can easily prepare and save presentations that utilize PowerPoints and videos in a seamless fashion.

McGraw-Hill/Irwin Operations Management Video Series – This series of professionally developed video segments is being provided free to adopters of the text. The series currently contains eight volumes and 29 segments, each developed with three primary intentions—to provide some insight into a particular operations concept, such as inventory; second, to take students on-site to a real plant or operation; and third, to hear from real managers and operators of the critical importance of operations concepts to business today.

Fully Compatible – You can use Operations Management, Second Canadian Edition online material with Blackboard or WebCT to expand the reach of your course and open up distance-learning options.

i-Learning Services Program – McGraw-Hill Ryerson offers a unique services package designed for Canadian faculty. Our mission is to equip providers of higher education with superior tools and resources required for excellence in teaching. For additional information, contact your i-Learning Sales Specialist or visit www.mcgrawhill.ca/highereducation/

Materials for Students

Student CD-ROM – The Student CD-ROM, packed with each copy of the text, includes supplements on linear programming, the transportation model, acceptance sampling, and simulation. Also included are PowerPoint slides, Excel Templates and data files, self quizzes, study outlines, tutorials on the simplex method and an expanded version of the transportation model, Lekin interactive scheduling software, more than 50 video clips, and a web link file.

Student Online Learning Centre (OLC) – The OLC offers online quizzes, data sets and Excel templates, Interactive OM modules, searchable glossary, and other robust aids for student learning and exploration. Access is also provided to the Operations Management Centre which includes over 100 OM related Business Week articles classified by OM topic, Company Tours, OM Resources (web links by topic), OM articles categorized by topic, OM News feeds organized by topic, links to OM software demos, and links to news sites.

Study Guide (ISBN: 007-247496-3) The Study Guide contains key ideas, a glossary, problems and solutions, and questions and answers. Ask for it at your bookstore.