| Part One: Introduction |
| | Chapter 1: Introduction to Operations Management |
| Chapter 2: Competitiveness, Strategy, and Productivity |
| Part Two: Forecasting |
| | Chapter 3: Forecasting |
| Part Three: System Design |
| Chapter 4: Product and Service Design |
| Supplement to Chapter 4: Reliability |
| Chapter 5: Capacity Planning |
| Supplement to Chapter Five: Decision Theory |
| Chapter 6: Process Selection and Facility Layout |
| Supplement to Chapter 6: Linear Programming [On CD/OLC] |
| Chapter 7: Design of Work Systems |
| Supplement to Chapter 7: Learning Curves |
| Chapter 8: Location Planning and Analysis |
| Supplement to Chapter 8: The Transportation Model [On CD/OLC] |
| Part Four: Quality |
| Chapter 9: Introduction to Quality |
| Chapter 10: Quality Control |
| Supplement to Chapter 10: Acceptance Sampling [On CD/OLC] |
| Chapter 11: TQM and Quality Tools |
| Part Five: Supply Chain Management |
| Chapter 12: Supply Chain Management |
| Supplement to Chapter 12: Purchasing and Supplier Management |
| Chapter 13: Inventory Management |
| Chapter 14: Aggregate Planning |
| Chapter 15: MRP and ERP |
| Chapter 16: Just-In-Time Systems |
| Supplement to Chapter 16: Maintenance |
| Chapter 17: Scheduling |
| Part Six: Project Management |
| | Chapter 18: Project Management |
| Part Seven: Waiting Lines and Simulation |
| Chapter 19: Waiting Lines |
| Supplement to Chapter 19: Simulation [On CD/OLC] |
| Appendix A: Answers to Selected Problems |
| Appendix B: Tables |
| Photo Credits |
| Company Index |
| Subject Index |
| Areas Under the Normal Curve |
| Ten Things to Remember for the Final Exam |
2004 McGraw-Hill Higher Education